Hotel in zona Ermita de San Isidro, Caceres

We have stayed in a lot of different Paradors over many years and this time was the only the second time that we had been disappointed. The first was only eleven days earlier. Two old aristocratic town houses have been combined to create this Parador in the historic centre of Caceres, which is an UNESCO Heritage site. What the website fails to mention is that no traffic is allowed into the historic centre so you cannot drive to the Parador. This was only explained to us, by email, three days before we arrived. Fortunately, I had access to email and was with my wife. We were therefore able to follow the instructions that were given. If I had been on my own or had not been able to check my email I may well have gone into the prohibited zone, the signs were not large or particularly clear, and been fined. My wife had to walk to the Parador to check us in. I was then collected and taken to a car park in centre of town. I was charged €23 to park a motorbike there which was more than twice the amount of any other hotel, but I really had no choice. If I had known these arrangements beforehand, I probably would not have booked this Parador but one of the many hotels in the main town instead When we got to our room it had high windows with shutters. It was difficult to see out of these and the room felt a bit like a cell. Although it had everything we needed it was dark and it was almost impossible to get the air conditioning to cool the room, there were no instructions. The shoe shine pad in the wardrobe was just an empty box so the room had not been properly serviced. The bathroom sinks were a triumph of design over practicality. Instead of a normal drainage hole, with a plug of some sort, these had a whole section that moved forward to “seal” the sink when you pulled up the lever behind the tap (see first photo). One worked reasonably well. However, the one by the shaving mirror continually leaked water meaning I had to run the tap while I shaved. Given the water shortage there (see second photo) this was particularly wasteful. There were English speaking staff on reception but not in restaurant. We were not given the complementary drink which, as an Amigos de Paradores, we normally receive. The service in restaurant at dinner was rushed. We ordered two veal dishes but only one arrived. The waiter said that there had been a mistake and another was being “prepared”. It was not clear whether it was his mistake or that of the kitchen staff. Meanwhile, the first dish was left with us to get cold. Within less than five minutes the second dish came. As we had asked for it cooked medium we were surprised it was this quick, that is until my wife cut into it. It was virtually raw and inedible. I refused to pay for that it was so bad. The menu said that the dish was served with “mashed sweet potato”. Technically it was, but as there was less than a dessert spoon full on the plate, that was something of an exaggeration. There was no option to ask for f

Le 6 notti dell'Hotel Don Carlos di Cáceres sono state deliziose in ogni modo. Gli spazi pubblici sono anche molto belli, con attenzione ai dettagli per mantenere l'essenza del passato, con lavori d'arte e spazi mobili per sedersi. Il prezzo è molto ragionevole per la qualità dell'hotel. La posizione su una strada pedonale è meravigliosa, con molti ristoranti, negozi e caffè entro pochi minuti’ cammino. È forse un giro di 7-to-10 minuti alla Plaza Mayor e il principale cancello alla World Heritage Monumental City, che è semplicemente sorprendente. Un punto chiave per molti era il personale di Don Carlos, che era amichevole, utile, professionale e ospitante, e il loro scopo era davvero quello di rendere il mio soggiorno il più possibile e di essere felice con l’hotel e i servizi. (Non ho tendenza a mangiare un colazione prima e non l'ho prenotato, quindi non posso commentare su questo aspetto dei servizi dell'hotel.) Ho prenotato direttamente con l'hotel e questo è stato facile da fare. Non mi fermerò altrove quando a Cáceres, e è una città meravigliosa (e provincia) che intendo tornare sempre.

La nostra stanza è stata di una sola notte, ma siamo stati molto felici. L'attenzione all'arrivo con le indicazioni del parcheggio per la macchina (molto importante). La cena è stato un piacere dalla salata ai posteri, così come il buffet per la colazione. E la stanza è un lusso per il riposo del viaggiatore.

I went to Exe Agora CACERES with my 85 year old parents. We booked in advance thinking that like any other hotel they would be offering all the basic services for a 4 star Hotel. When we arrived there we learned that the hotel does not offer any restaurant/bar facilities not any room service. So after a long day out you could not have a simple sandwich not a salad without having had to step out meanwhile was raining cats and dogs outside. In their website is very clear the fantastic culinary options at the hotel but there was none. All the restaurants and hotels around the area were offering all services but not them. When I complained they refer to the Covid situation even though is now almost normal at most hospitality venues. We were charged over €400/night for a doble room with an extra bed. I wrote a letter to the manager and his answer was very nice eventhough he admitted that it could have been confusing when looking at the services the hotel was offering on the website but of course no discount or refund was offered. My view is not that is confusing it is just misleading people. My advice is do not stay at this hotel as there are many other hotels in the city that are cheaper with much better services.

hotel que esta como a menos de 10 minutos andando de la zona monumental, completamente renovado, habitación amplia, y muy limpia, el coche puedes aparcarlo en la calle en zona azul que los festivos es gratis, la calidad precio es excelente, muy recomendable

L'hotel si trova a circa 15 minuti dal centro storico, le camere matrimoniali sono grandi e ben attrezzate, l'unica cosa che manca un po' di insonorizzazione, dato che si ascolta più il rumore delle camere e delle ragazze di Pulizia come dall'esterno. La colazione è molto buona e variabile oltre alle cameriere e cameriere essere molto servile e attenti. Il parcheggio ha posti all'interno della media in dimensioni, ma il prezzo mi sembra eccessivo, considerando che ci è un parcheggio pubblico a 2 minuti che costa molto meno.

Ho soggiornato in questo hotel in diverse occasioni e lo consiglio con entusiasmo. Non perdere i menu del gusto del suo ristorante. Il cuoco, oltre a essere un straordinario professionista, è stato molto attento con me. Non lo conoscevo affatto e, quando ha scambiato le sue impressioni su vini generosi, ha avuto il dettaglio di condividere con me un Matusalem di 30 anni; solo per conoscerlo merita la pena di ospite**** presso Gran Hotel Don Manuel de Cáceres. Grazie per tutto. Spero di vedervi presto.

Ottimo soggiorno. Amichevole professionalismo del personale, e strutture ben gestite, soprattutto la piscina, hanno contribuito a un soggiorno molto rilassante e piacevole a Cáceres. Altamente raccomandato, anche se leggermente “fuori città” posizione potrebbe non essere adatta a tutti.

Bellissima esperienza sia la città che il parador. Esperienza da ripetere, il posto è meraviglioso e spero solo che non alzino i prezzi perchè il rapporto qualtà/prezzo è davvero invidiabile. La stanza, al primo piano, davvero spaziosa con un ottimo bagno, il chiostro per la cena e la colazione davvero storico. Una piccola piscina comunque ha permesso anche di rinfrescarsi. E la città vale il viaggio