Business hotel a Tupai

"Cleanliness: Lobby: Dull and unkempt. Lobby toilet: Disgraceful. Dingy and wet floors. Surau: Pathetic. Smelly telekung and sejadah. Baroness: Fair. Swimming Pool: Dirty. Not been cleaned. Shower taps missing and not working. Location: Excellent. Mins walk to Taman Tasik Taiping. 10-15mins walk to Bkt Larut trailhead. Less than 10mins drive to eateries. Service: Front Desk: Lack of interpersonal skills. No greetings. No warmth to acknowledge or courtesy to offer guests with a smile, no gestures to offer guests to have a seat while they’re attending to another guests or preparing their check ins/check outs. House Maintenance: ABSOLUTELY RUDE. He was called to unplugged the faulty bathtub plug. Housekeeping nor hotel did not inform me that the bathtub can’t be used as a tub. *******! Bell Boys: Useless. Didn’t offer any service at all. Baroness Coffee House: Food spread is good but tasteless. They served poor low quality food. Frozen popiah, croissants,cucur badak and potato wedges. Stone cold pandan Cake straight from the fridge. Nasi Lemak Pandan didn’t smell pandan at all and used green food coloring instead. A huge pile of foods especially the Nasi Lemak was left uneaten due to the lack of quality. Food wastage is observed. They really need to change the chef. Cik Liana 27.6.2025 portrayed professionally while listening to our constructive comments. She wore gloves while serving, refilling and cleaning the tables. The other servers did not. Amenities: Fair. Overall the Grand Baron Hotel needs more uplifting. The entrance and facade is sad, dull and empty. Some greens and lightings would improve the look. The lobby is unwelcoming. I was told the GM Ms Yong hardly comes and obviously couldn’t care less about the well being of the hotel let alone the staffs."