Hull: i migliori hotel per soggiorni di lavoro

È la mia prima visita e sono assolutamente sorpreso dal cibo e dal servizio. Le viste dalla mia stanza erano sorprendenti, vista sulla Marina e il personale sono stati davvero gentili e utili. Certamente prenoterò questo hotel per il mio prossimo viaggio a Hull. Molto consigliata!

The instruction on access to the hotel carpark could do with being highlighted at the time or soon after the booking because we had stopped in front of the hotel entrance at street level which is a bus lane and bus stop and we are a little worried right now for getting a bus lane ticket. The sign for the car parking arrangement is a small plaque next to the hotel entrance we can see from the car at the kerb side but we had already gone onto the bus lane. Another slight moan is the bed being a little too soft and in these day and age it should be a king size bed…. However, we are happy with the helpfulness of the staff both at reception as well as during breakfast.

Hotel is amazing including the rooms, check in, staff, recognition of Hilton honours and breakfast. Unfortunately this stay was negative as we were on floor 3 below the Lexington which had a DJ/ disco until 1am. The issue was resolved and we will be making further bookings. We rang reception at 10:30 to ask when the disco/ DJ in the Lexington would end. We were told 11:45 and we said there was a constant thudding as we were on floor 3 but it would be manageable for an hour as we could still get to sleep at a reasonable time. The receptionist told us she had been up once to talk to the DJ about turning the volume down. The receptionist said she would be going up again and that these issues happen. The room was shaking and rattling due to the thudding. We rang down again at 11:55 to be told that the information we previously got was incorrect and that the DJ would be on until 1am. The person on reception asked who gave us the information but we didn’t have a name, we just knew that at 10:30 when we rang down, we got told 11:45. We asked for a room on a lower floor and we were told that this could not be authorised by the member of staff on the phone, it had to be authorised by the manager. If we had been told the correct information at 10:30 when we called reception, we would have requested a move then to a lower floor and saved the hours of not being able to sleep and the stress due to this. We received another call at 12:16 from reception saying they were going to go up and ask the music to be turned down. We did acknowledge that there are limits to what the staff can do and that it is not their fault. Our two previous stays at this hotel were amazing and even now, we can’t fault the room, check in service, acknowledgment of Hilton honours or breakfast. All of these areas are perfect and could not be improved upon. Staff are friendly and attentive and they are a credit to the hotel. But to pay for a hotel room and have noise stopping you from sleeping until 1am isn’t good enough. We spoke to manager, Andy, about our experience and he was really good and we came to a resolution that we are happy with. Due to how this was resolved, we will be making future bookings at this hotel as we travel to Hull regularly and we don’t want one negative stay to outweigh the positive ones.

First of all I should point out that the title is not a reflection of the hotel overall which is one of my favourites and most regular locations which is why I was so disappointed with the standard of my room on this visit. We had a family room with our 7 year old granddaughter but it was dusty on walls, curtains light fittings and bed head and I don’t mean just thin dust but thick and easily visible but thankfully the bed itself was clean and fine. The bathroom was again below par with no hand towels, mould round the bath and shower and both plug holes full of hairs. This isn’t the standard I’m used to at Village which led to my disappointment. It’s a shame because everywhere downstairs was immaculate, staff were friendly, value is excellent and the breakfast every bit as good and plentiful as usual. This visit won’t put me off the hotel and I’ll gladly stay there again but I think somebody needs to have a word with the housekeeping!