Appartamenti a Hull

Conosciuto con personale amichevole e cortese alla reception. La stanza era pulita e la vista era bella dalla stanza. La doccia era terribile! Luke caldo alla temperatura più calda e congelato quando si girava la temperatura in un altro modo. Abbiamo ordinato cibo dal codice qr per il servizio in camera perché mia figlia non si sentiva molto bene, ma aspettava più di un'ora e non è mai arrivata. Ho cercato di chiamare per circa 20 minuti, ma nessuno ha risposto al telefono. Sono andato in ricevimento e ho parlato con la signora che era molto scusata e ha spiegato che l'app non funziona mai, se questo è il caso forse l'hotel dovrebbe rimuovere i codici dalla stanza e sostituire con un menu di servizio in camera tradizionale! La signora al ricevimento ha fatto tutto il possibile per correggere il problema e sembrava essere usata per questo. Purtroppo, perché ho dovuto aspettare così tanto per il servizio in camera (stava solo per essere un snack) ho perso di usare le strutture così non posso commentare davvero, ma hanno guardato bene . La colazione era fantastica, ho dovuto dire, ben cucinato e molte scelte, servire te stesso che mi è piaciuto.

Hotel is amazing including the rooms, check in, staff, recognition of Hilton honours and breakfast. Unfortunately this stay was negative as we were on floor 3 below the Lexington which had a DJ/ disco until 1am. The issue was resolved and we will be making further bookings. We rang reception at 10:30 to ask when the disco/ DJ in the Lexington would end. We were told 11:45 and we said there was a constant thudding as we were on floor 3 but it would be manageable for an hour as we could still get to sleep at a reasonable time. The receptionist told us she had been up once to talk to the DJ about turning the volume down. The receptionist said she would be going up again and that these issues happen. The room was shaking and rattling due to the thudding. We rang down again at 11:55 to be told that the information we previously got was incorrect and that the DJ would be on until 1am. The person on reception asked who gave us the information but we didn’t have a name, we just knew that at 10:30 when we rang down, we got told 11:45. We asked for a room on a lower floor and we were told that this could not be authorised by the member of staff on the phone, it had to be authorised by the manager. If we had been told the correct information at 10:30 when we called reception, we would have requested a move then to a lower floor and saved the hours of not being able to sleep and the stress due to this. We received another call at 12:16 from reception saying they were going to go up and ask the music to be turned down. We did acknowledge that there are limits to what the staff can do and that it is not their fault. Our two previous stays at this hotel were amazing and even now, we can’t fault the room, check in service, acknowledgment of Hilton honours or breakfast. All of these areas are perfect and could not be improved upon. Staff are friendly and attentive and they are a credit to the hotel. But to pay for a hotel room and have noise stopping you from sleeping until 1am isn’t good enough. We spoke to manager, Andy, about our experience and he was really good and we came to a resolution that we are happy with. Due to how this was resolved, we will be making future bookings at this hotel as we travel to Hull regularly and we don’t want one negative stay to outweigh the positive ones.

We were in Apartment 8 at Humber Loft Apartments. The location is perfect but unfortunately it’s the only positive of our one night stay. The condition of the apartment is below par to say the least. All of the walls are scuffed or stained to varying degrees, both inside the apartment and in the hallway / staircase areas. Wear and tear is to be expected, but not to this extent. It wouldn’t take much to address this and make the apartment look more appealing. This makes it feel rundown and points to a lack of care. The sofa is incredibly uncomfortable, rock solid and not ideal for relaxing and watching the TV. The TV is at floor level which they say is shown on their pictures, but the positioning is baffling. We have never seen anything like it. The living room and kitchen area has all the hallmarks of a student halls with how basic it is. The chairs provided were stained and covered in crumbs. We had towels provided, one of which was stained. The bed was good sized but uncomfortable, with a lumpy quilt cover and one pillow each. The bathroom is tiny but adequate, although we had a significant issue with the toilet not flushing properly. We noticed this before going out at night, therefore the situation didn’t favour us escalating this problem because we had plans. Upon returning late evening, the toilet wouldn’t empty. Attempts to flush resulted in contents rising to the top of the bowl and unable to fully clear by the time of departure. We weren’t going to attempt to fix this problem ourselves or clean the toilet (impossible under the circumstances) as the owners later suggested we should have done. Our bigger problems began after check-out where we had left our feedback through the internal email the owners sent. We were accused of having a lack of respect for the apartment due to how we ‘left the toilet’, given it wouldn’t flush properly and we have attempted to clear it god knows how many times in the morning. We were accused of breaking a bowl, the evidence they sent shows a bowl that was chipped. However, we used no cutlery or crockery during our one night stay. We had no need to use anything because we had plans in the city for food and drinks. This accusation was out of order, either it hasn’t been picked up before we stayed or there’s an element of foul play involved. We were told that leaving the windows open, that are on security latches which open a few centimetres, was against the terms and conditions. Despite the very same windows being open when we arrived in the apartment and the room being red hot in the morning. Therefore we wanted to let air in and leave the apartment how we entered it. We were also accused of leaving the lights on upon departure, another accusation that is untrue and also completely unnecessary because it was well lit by the natural light in the morning. Despite trying to discuss over email and provide feedback, the recipient on behalf of Humber Loft Apartments was abrasive and lacking any ounce

Tutti i servizi vi daranno un benvenuto molto caldo non c'è nulla che il personale consideri molto problema.Tutti gli ospiti riceveranno un trattamento speciale questo non si verifica in grande catena anche albergo con un rating stellare più elevato.Ogni camera è dotata di un frigo e fornisce un La bottiglia di acqua per ogni ospite quotidiano non accadrebbe in 3 stelle hotel indipendente o in grande catena.Le camere sono comode e ben progettate.Angie Il proprietario assicura che le camere siano eccezionalmente pulite, anche la sua attenzione per i dettagli Emma è bella ospitare efficiente ricevitore insieme alla terra e utile Nikki Allora c'è Charlotte parte della famiglia dei proprietari una ragazza così utile.Le aspettatrici nella sala colazione sono calde mai.Mia sorella è rimasta qui per qualche settimana, ora il personale e la famiglia che la possiede hanno guardato come la propria famiglia, era malata e si e' impegnata a farsi visitare all'ospedale Emma Jackie, una delle proprietarie della famiglia Gary, un uomo carino La sua assistente si è fatta infatuare Emma e Jackie la ha presa.Emma si è assicurata che avessi una stanza vicino quando fu liberata dall'ospedale, riorganizzando le camere assegnate. L'hotel è perfetto se si desidera un bel hotel in una piazza di giardino vittoriano a pochi passi dal centro della città.Se si arriva con il treno per coprire un minibus è disponibile all'hotel e da e a meno che il vostro taxi preferito minibus per un più economico opzione.Mia sorella e io tornerò più tardi quest'anno il nostro hotel preferito in Inghilterra.poveramente scritto tardi a notte spero di aver coperto tutto 🙂

Molto vicino alla stazione ferroviaria e al centro della città. La decorazione è data ma funzionale. Il bagno era grande e comodo e riempito rapidamente. Il personale era amichevole e utile e rendeva il soggiorno facile. Il personale e la posizione sono l'accento per me.