Kervansaray Thermal Convention Center & Spa

CLOSED HOTEL We reserved 5 star Kervansaray otel in Bursa. when we arrived there, we got suprised beacuse hotel has been closed for more than 6 months. I Tried to call your call center but the computer said to me that we could not speak to the call center until Monday. Than we chatted someone from your website than they called us . but if we don t speak English we could not communicate with someone. After more than 1 hour talking they sent us another otel but it was 4 star hotel. We chose Kervansaray just for swimming and SPA with our children but the new hotel has no swimming pool So our trip did not achieve its goal. I can write more bad things but I think it is enough we were 2 family with our children and turned back just taking a small trip

I have dust allergy the room was not clean and smell cigarette.I asked to change the room but the staff was rude not polite in dealing. Hotel is very very old the rug are dirty and very old the reception no even one fresh flower for freshness the reception is terrible

Güzel ve kaliteli bir zaman geçirdik ben ve eşim mutlu şekilde ayrıldık Bursa'nın eski ve nanide otellerinden biri zaten biz aile hamamindan faydalandik herkese tavsiye ederiz