The Chateau Spa & Wellness Resort

Recensioni su The Chateau Spa & Wellness Resort

The Chateau Spa & Wellness Resort

KM48, Persimpangan Bertingkat Lebuhraya Karak, Bukit Tinggi, Pahang, 28750, MalaysiaDettagli hotel
The Chateau Spa & Wellness Resort
The Chateau Spa & Wellness ResortThe Chateau Spa & Wellness ResortThe Chateau Spa & Wellness Resort
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

9.3/10
Ottimo
119 recensione
Recensioni verificate
Ubicazione9.2
Strutture e servizi9.1
Servizio9.4
Pulizia9.4
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Tutte le recensioni(119)
Recensioni positive(116)
Recensioni con foto/video(59)
Soggiorno meraviglioso!(53)
Personale amichevole(43)
Camere magnifiche(29)
Tranquillo e accogliente(17)
Ottima colazione(12)
Ambiente di classe(10)
Vista meravigliosa(9)
Piscina meravigliosa(6)
Recensioni negative(3)
Utente ospite
Camera Deluxe
Soggiorno: apr 2025
Famiglia
1 recensione
10.0/10
Eccezionale
Pubblicata: 2 giu 2025
the castle is in peaceful montain stuffs are friendly and helpful food and spa also good and Thanks Mark for the service:)
Traduci
Risposta dalla struttura: Dear Valued Guest,Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.Regards
Funtravelsu
Camera Deluxe
Soggiorno: mar 2025
Coppia
10 recensione
10.0/10
Eccezionale
Pubblicata: 23 apr 2025
The service was very good and the welcome drink was great! Nice room and bed, we have a Mountain View room, it would be nice if we can have a higher floor, but because we checked in earlier so only the lower floor room was available.  I really enjoy my stay at the resort, and will definitely go back in the future.
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.Regards
Utente anonimo
Camera Premier
Soggiorno: mar 2025
Famiglia
3 recensione
8.5/10
Molto buono
Pubblicata: 6 apr 2025
It was clean and pleasant rooms but view from room wasn’t good - Breakfast was also so so There is not any activity inside resort even hotel have some inside games or attractions.
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for taking the time to share your recent experience at our hotel. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.Regards
JasmineJ
Suite (2 camera/e da letto, non fumatori)
Soggiorno: feb 2025
Famiglia
2 recensione
9.0/10
Ottimo
Pubblicata: 2 apr 2025
We enjoyed the room, great escape from the town during our raya break. Downside: many plugpoints were not working. Swimpools water can get too cold in the morning. Monkeys like to come to visit. No bidet in the washroom, only one toilet had it. The card access keeps losing the right access to the room door, had to approach counter twice. Restaurant could benefit by installing more fans in the outdoor seating for ventilation. The rest are great.
Traduci
Risposta dalla struttura: Dear JasmineJ,Thank you for taking the time to share your recent experience at our hotel. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.Regards
skylight99
Suite (2 camera/e da letto, non fumatori)
Soggiorno: gen 2025
Famiglia
5 recensione
10.0/10
Eccezionale
Pubblicata: 23 feb 2025
The stay was amazing! The personalised service and incredible staff made us feel welcome. The room and view were absolutely stunning—100% amazing. The breakfast was delicious, though at RM100+ per adult, it lacked variety especially for meat options. The meal service however was impeccable. The only minor downside was the security staff at the property entrance who came across quite unwelcoming, contrasting sharply with the otherwise warm hospitality. We want to thank especially Mark for the amazing hospitality! He was friendly, warm and completed our stay. The Chateau is 100% highly recommended for short stay and we'll be back soon :)
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.Regards
Utente ospite
Camera Deluxe
Soggiorno: gen 2025
Altro
1 recensione
9.5/10
Fantastico
Pubblicata: 23 feb 2025
Very good experience for me and its my first time visit to Berjaya Hill. Also was my first time attended garden wedding in my life. Highly recommended to my friends for this accommodation😍 Excellent service for overall.
Traduci
Risposta dalla struttura: Dear Valued Guest, Thank you for taking the time to rate us. Kind regards
Trip_Mark
Suite con una camera da letto
Soggiorno: dic 2024
Viaggio con amici
1 recensione
9.0/10
Ottimo
Pubblicata: 12 gen 2025
Good place for the weekend staycation, fresh air, quiet atmosphere, comfortable room, and delicious food. The only point is the lack of Chinese restaurant. Such as hotpot Or the lanzhou noodles Or Chinese BBQ
Traduci
6/8
Risposta dalla struttura: Dear Valued Guest,Thank you for taking the time to share your recent experience at our hotel. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.Regards
Shazy
Camera Deluxe
Soggiorno: nov 2024
Famiglia
12 recensione
10.0/10
Eccezionale
Pubblicata: 24 dic 2024
Everything is just perfect. I love all your staff they all is so friendly and really helpful. My kids really enjoy this staycation. Hope you can improve your dining options and the food quality.
Traduci
Risposta dalla struttura: Dear Shazy,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Regards
Marzieda
Camera Deluxe
Soggiorno: mag 2025
Famiglia
2 recensione
10.0/10
Eccezionale
Pubblicata: 2 giu 2025
Nice view
Traduci
Risposta dalla struttura: Dear Valued Marzieda,Thank you for taking the time to rate us.Kind regards
Sien Yao
Camera Deluxe
Soggiorno: apr 2025
Famiglia
5 recensione
9.5/10
Fantastico
Pubblicata: 5 mag 2025
Staff are very attentive n friendly ! My sister was disappointed with the Spa center’s staff -not friendly  and helpful  Over all is excellent service!
Traduci
Risposta dalla struttura: Dear Sien Yao,I am very sorry you felt a staff member was not friendly to you. I will be speaking to my staff this afternoon to ensure this doesn’t happen again. We put our staff through extensive customer service training so we’re very saddened to hear this. Please accept our sincere apologies and we’re taking steps to ensure we maintain our high standards of customer service in the future.Regards
Utente ospite
Camera Deluxe
Soggiorno: ago 2024
Coppia
22 recensione
10.0/10
Eccezionale
Pubblicata: 26 ott 2024
It is a nice place to have a stay with couple or family. The food is delicious, really out of my expectation
Traduci
Risposta dalla struttura: Dear Valued Guest,Thanks for taking the time to share your feedback with us. It means so much when our best guests share their experiences. I'm glad we were able to meet your expectations!Regards
Utente ospite
Camera Deluxe
Soggiorno: gen 2025
Coppia
2 recensione
9.5/10
Fantastico
Pubblicata: 3 feb 2025
It was good… atmosphere is great for a quick gate away from the hustling and bustling of the city life.
Traduci
Risposta dalla struttura: Dear Valued Guest,Thanks for taking the time to share your feedback with us. It means so much when our best guests share their experiences. I'm glad we were able to meet your expectations!Regards
Chong Suke Han
Camera Deluxe King
Soggiorno: gen 2025
Coppia
5 recensione
10.0/10
Eccezionale
Pubblicata: 5 feb 2025
Very pleasant stay, helpful and friendly staff. Good environment, clean room...everything just perfect.
Traduci
Risposta dalla struttura: Dear Chong Suke Han,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.Regards
Michelle LeeYM
Camera per famiglie
Soggiorno: dic 2024
Famiglia
6 recensione
8.5/10
Molto buono
Pubblicata: 4 feb 2025
The family room is spaces and clean. The room service for foods is good but will be better if have more varieties.
Traduci
Risposta dalla struttura: Dear Michelle Lee,Thank you for choosing to stay with us, we really appreciate it. We are glad that the overall cleanliness of our accommodation satisfied you, and we hope your stay was comfortable and you had a good night’s sleep at our property. Regards
Esther Wong
Suite con una camera da letto
Soggiorno: giu 2024
Coppia
5 recensione
10.0/10
Eccezionale
Pubblicata: 10 lug 2024
Hotel is great in all, room incredibly spacious. Staffs are friendly and helpful. Overall an excellent experience to stay here
Traduci
Risposta dalla struttura: Dear Esther,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.Regards