Utente ospite
29 febbraio 2024
My Executive Director and I booked a lake house for a 2 day work retreat. Pros: -With the exception of the phone rep who I spoke to upon departure, staff were extraordinary! -Check in was simple and convenient. We were also able to check in early so that we could get right to work. This was fantastic and extremely helpful. - The actual experience of Lake Lanier was wonderful. We enjoyed the scenic breaks from work to go grab meals and each dining and staffing experience was exemplary. The place is beautiful. Cons: - The actual lake house was a disappointment. Not really a view of the lake. The upgrades advertised were made with subpar materials and/or installed with poor workmanship. It’s cute at first glance, but then you really begin to notice the series of imperfections that overall make it look like a cheap diy renovation. -The shower pressure was dismal in one bathroom. I had to stop using it and go to the master bathroom in my ED’s suite. - The biggest issue- roaches. I know this is a lake house and we’re in the woods, but the amount of them was unacceptable. We adhered to the sign in the home and never opened doors, but they continuously got in from the door leading to the deck. We literally watched it happen multiple times. The final straw was one crawling across the bed I was sleeping in at 530am, resulting in me having enough and checking out early. -I called the front desk to let them know we were leaving and had my first and only unpleasant customer service experience. The rep continuously cut me off in the middle of my questions to answer them. (Which were incorrect answers bc she incorrectly assumed what my question was going to be.) And when I very respectfully advised her that we were leaving around 630 am bc of the roach issue, she was in my humble opinion, quite dismissive. Overall, it was close to perfect, and we considered bringing our leadership team for our annual retreat, which has about a 25k budget. But ultimately, the lodging experience will keep us at Lake Oconee.
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