Hotel in zona Tierra Santa, Buenos Aires

This hotel is not in the center of tourist sites, so it is necessary to take an inexpensive taxi or uber, but we enjoyed the neighborhood vibe. There are plenty of nearby restaurants and it was an easy walk to the Botanical Gardens and Eco-Park. Large room and balcony, good air conditioning, very clean and bright. Safe luggage storage before check-in and after check-out. The two guys at the front desk every morning were exceptional. For example, upon our arrival, Manuel was out the door to assist with our luggage before we even took a step away from the taxi. We enjoyed the daily breakfast in the spacious dining room. Good selection of items.

This is a beautiful old world hotel. The marble and gold leafing, especially in the bar, is spectacular. The breakfast buffet is very traditional and provides fruit, pastries, ham and cheese and eggs and bacon. We had a spa treatment which was very nice - the jacuzzi was very relaxing. My wife wasn’t feeling well and at midnight I asked the concierge if there was a nearby pharmacy. The concierge went to the pharmacy and picked up the medication for us - at midnight! Top notch service.

Some issues during check in but overall nice hotel. Would avoid a lot of confusion if they disclosed beforehand that the hotel has two buildings

Fui a Sofitel un fin de semana, esperando pasar a solas unos buenos momentos con mi esposo, dejando a nuestros hijos en Uruguay con mi suegra (8 y 5 años). Al entrar a la piscina el pelo se me tiñó de verde. Perdí tres horas del domingo, dejando a mi esposo almorzando solo, para ir a una peluquería, donde el colorista me informó q fue debido al cloro de la piscina. La respuesta del hotel fue q al otro día (lunes)iban a estudiar el ph de la piscina, cuando se sabe que la piscina se filtra todos los días o debería. Al otro día nos mandaron un mail diciendo q el estudio de ph dió correcto (no mostrando ninguna prueba, solo lo escribieron). Al tener muy pocos momentos para poder disfrutar solos, lo q me pasó en éste hotel fue un desastre y una desilusión al ser un hotel de 5 estrellas y de una cadena tan grande. Tuve que pagar 9900 pesos argentinos en la peluquería, y el hotel no solo no ofreció pagar la peluquería ni tampoco reconocieron la situación vivida. Nunca más piso ese hotel, un desastre.

Sicuramente il miglior hotel di Buenos Aires. Qui trovi il lusso con il personale molto competente e professionale, mettendoti sempre a tuo agio con molta discrezione. Camere bellissime, letto di una comodità disarmante, colazione super e ottimo anche il ristorante. Uno dei pochi alberghi in città con piscina esterna.

We were very excited to stay at Hotel Casa Lucia, but unfortunately, the experience wasn’t even close to 5 stars. At check-in, there was zero recognition of Hilton Diamond status and no mention of any benefits or breakfast. We had received an email prior to arrival and had sent our requests for a spa appointment. No mention of this either. I had to bring all of this up and then the lady had to call to see if anything had been confirmed. Then I had to get clarification on Diamond benefits (still unsure what exactly they are). When we got to our room (601), it was like we entered a refrigerator. The AC was set to 10 degrees C if you can believe it. The room was tiny, with a small window facing the windows and balconies of another not-so-nice building. Not the view of Buenos Aires we were hoping for. All of that aside, the condition of the room was atrocious. The carpet was stained all throughout the entryway and next to the bed, and there were scuff marks on the walls. The bathroom had the smallest shower I’d ever seen, with one of those plastic white trays for a floor. When showering, water would spray out of a large open gap by the glass door and soak the bathroom floor. The shower gel, shampoo, and conditioner were in large plastic bottles that were crumpled and disheveled because they didn’t include the pumps and previous guests had squeezed the hell out of the bottles already. Room 601 was also right next to the cleaning closet where workers would go in and out all day, chatting and slamming the door. Lastly, when I tried calling down to the front desk to mention these issues, on the 1st try I was on hold for 5 minutes and then was hung up on. The 2nd and 3rd tries they just put me on hold and never picked up. Finally on the 4th try someone picked up. After going through these issues, the person just told me a manager would call me back. No one ever called back. Sadly, not surprising at all. This is a 3 star motel (if that) masquerading as a 5 star hotel. It’s a shame because the lobby/bar area is really beautiful. Service is embarrassing, and don’t even count on any additional effort or a slightly better room if you have Hilton status. Do yourself a favor and book the Four Seasons or Park Hyatt. At the prices Casa Lucia is charging (even when using points), it’s just highway robbery.

This was my second stay at Novotel Buenos Aires. It is located in the heart of downtown on Avenida Corrientes just down the street from El Oblisco (the Obelisk), the iconic monument in Buenos Aires. This hotel is in the heart of the theater district and within easy walking distance of nice malls like Galleria Pacifico. I love the location and the breakfast buffet is very nice. My room was clean, well appointed and in good condition. House keeping took good care of my room every day. The hotel is extremely close to the subway line which makes the whole city easy to reach. My overall feeling is that for my business stay, this hotel was just right. If I came back for a personal vacation with my family, I would also be very comfortable at this Novotel. Great value for what you get. A small gym, a pool and very close to some amazing restaurants.

Il solo plus, questo è un letto confortevole con vestiti neve. Tutto il resto è solo tirato con 3, e il servizio è tutto a 1. La sala è bella, fuori dall'edificio sembra anturia, e all'interno, sul pavimento è terribile 🙉. Gli ascensori sono vecchi, ma si può ricostruire in qualche modo. Nel pavimento è tutto sradicato. Non ci sono scarpe, non ci sono napkins, non c'è potato di tè e anche acqua. Il frigorifero è vuoto! Cheese, l'odore è come se fosse arrivata la nonna nel villaggio. Qual sono le 5 stelle? ! Che cosa stai parlando?! L'armadio in alto nella vasca era grigio, rimbalzato con fili 🤦♀️. Mi sono sistemato tardi di notte, sono sceso a chiedere acqua. Ho una piccola bottiglia e ho detto che costarebbe 1800 peso argentino 😡! La colazione non è stata presa, ma la mattina successiva ha deciso di provare. Ho chiesto sul resepschen, posso? Sì, naturalmente, nessun problema. La scelta è scarsa. Solo scramble e beconi dal caldo. La cucina non è molto 🥴. Appena mi sedevo a tavola, una ragazza mi venne a chiedere la stanza, poi cominciò a scaldare le carte davanti a me e a dire che non avevo colazione. Ho risposto tranquillamente che sapevo. Cominciò a scrivere il prezzo, ma lo sapevo già. 20450 peso. Fuggiva, ma poi tornava con i controlli per firmarmi.È normale per un livello di hotel così?! Come se fossi scappato e non paga! Il colazione era rovinato e l'umorismo era anche. Che sorpresa mi è stata data quando mi è stato dato un conto per 61.000 peso 😡😡😡! Che cosa è stato, non lo so. Ma poi la ragazza ha chiesto quante volte ho fatto colazione?! Tu sei lì separatamente?! Non lo so! Non c'era un orrore in questo hotel vicino! Ho avuto un tranquillo colazione, solo ho registrato il numero della stanza e tutto. Quando sono partito, ho calcolato calcolato tranquillamente. Ho lasciato la valigia per qualche giorno, e solo allora ho letto le recensioni sui furti. Sono preoccupato, ma grazie 🙏 tutto è stato bene. In nessun caso prenota questo hotel, ci sono altri più costosi e più economici, ma esattamente meglio!

Ottimo hotel, molto buone strutture, colazione molto completa, tutto molto comodo.

Hotel splendido, sito nella zona più moderna e ben tenuta di Buenos Aires. Estrema qualità in ogni dettaglio, dal check-in alle aree comuni, alla camera, ai servizi, alla colazione. Bellissima la piscina scoperta, ottima la executive lounge. Super il Wi-Fi, super confortevole la camera. Colazione ricchissima. Da tornarci!