Hotel in zona Pasaje de La Piedad, Buenos Aires

Il nostro soggiorno é stato PERFETTO dall´inizio alla fine. In termini di cordialita e professionalita dei dipendenti sono stati davvero impeccabili. Le stanze sono spaziose, progettate e decorate molto bene. La struttura dell´hotel é recente e moderna curata nei minimi dettagli. Sono stati gentilissimi ad aiutarmi a fare una piccola sorpresa al giorno del compleanno di mio marito. Questi sono dettagli che fanno tutta la differenza. Hanno la palestra, SPA e piscina riscaldata. Purtroppo non siamo riusciti ad usufruire di questi servizi ma abbiamo potuto conoscere le loro strutture. Un´altro punto forte é il ristorante. Hanno una colazione variegata e di altissima qualita. Inoltre all´interno dell´hotel hanno il ristorante Negresco. Inoltre la posizione é ideale, vicino ai negozi, ristoranti, alla bellissima libreria El Ateneo e molto altro. E´difficile poter dire solo cose positive di un hotel. Siamo stati felicemente stupiti. Ci ritorneremo sicuramente!

This was my second stay at Novotel Buenos Aires. It is located in the heart of downtown on Avenida Corrientes just down the street from El Oblisco (the Obelisk), the iconic monument in Buenos Aires. This hotel is in the heart of the theater district and within easy walking distance of nice malls like Galleria Pacifico. I love the location and the breakfast buffet is very nice. My room was clean, well appointed and in good condition. House keeping took good care of my room every day. The hotel is extremely close to the subway line which makes the whole city easy to reach. My overall feeling is that for my business stay, this hotel was just right. If I came back for a personal vacation with my family, I would also be very comfortable at this Novotel. Great value for what you get. A small gym, a pool and very close to some amazing restaurants.

Terribile proprietà, servizio e attrezzatura.Le suite sono bellissime, così è il Club Floor.La sala colazione è piena e lo spazio è tranquillo. Non può battere il servizio di Concierges Christian e Pablo, Butler Nelson (un tipo estremamente professionale che ha lavorato lì per anni/decenni) anche i campanelli e le squadre di custodia sono fantastici. Due volte nel corso di sette notti ho avuto un piccolo problema nella mia stanza e la squadra di manutenzione è stata li in 10-15 minuti per correggere rapidamente. Dopo aver visitato per la prima volta circa 20 anni fa e ritornato più volte, questa proprietà è ancora molto ben gestita e gestita. Kudos alla GM e all'intera squadra Intercon BA. A parte, due notti straordinari sono stati (di nuovo) a Don Julio e a Aramburu (consigliato da Christian)

Ottimo hotel, molto buone strutture, colazione molto completa, tutto molto comodo.

Some issues during check in but overall nice hotel. Would avoid a lot of confusion if they disclosed beforehand that the hotel has two buildings

This is a beautiful old world hotel. The marble and gold leafing, especially in the bar, is spectacular. The breakfast buffet is very traditional and provides fruit, pastries, ham and cheese and eggs and bacon. We had a spa treatment which was very nice - the jacuzzi was very relaxing. My wife wasn’t feeling well and at midnight I asked the concierge if there was a nearby pharmacy. The concierge went to the pharmacy and picked up the medication for us - at midnight! Top notch service.

We were very excited to stay at Hotel Casa Lucia, but unfortunately, the experience wasn’t even close to 5 stars. At check-in, there was zero recognition of Hilton Diamond status and no mention of any benefits or breakfast. We had received an email prior to arrival and had sent our requests for a spa appointment. No mention of this either. I had to bring all of this up and then the lady had to call to see if anything had been confirmed. Then I had to get clarification on Diamond benefits (still unsure what exactly they are). When we got to our room (601), it was like we entered a refrigerator. The AC was set to 10 degrees C if you can believe it. The room was tiny, with a small window facing the windows and balconies of another not-so-nice building. Not the view of Buenos Aires we were hoping for. All of that aside, the condition of the room was atrocious. The carpet was stained all throughout the entryway and next to the bed, and there were scuff marks on the walls. The bathroom had the smallest shower I’d ever seen, with one of those plastic white trays for a floor. When showering, water would spray out of a large open gap by the glass door and soak the bathroom floor. The shower gel, shampoo, and conditioner were in large plastic bottles that were crumpled and disheveled because they didn’t include the pumps and previous guests had squeezed the hell out of the bottles already. Room 601 was also right next to the cleaning closet where workers would go in and out all day, chatting and slamming the door. Lastly, when I tried calling down to the front desk to mention these issues, on the 1st try I was on hold for 5 minutes and then was hung up on. The 2nd and 3rd tries they just put me on hold and never picked up. Finally on the 4th try someone picked up. After going through these issues, the person just told me a manager would call me back. No one ever called back. Sadly, not surprising at all. This is a 3 star motel (if that) masquerading as a 5 star hotel. It’s a shame because the lobby/bar area is really beautiful. Service is embarrassing, and don’t even count on any additional effort or a slightly better room if you have Hilton status. Do yourself a favor and book the Four Seasons or Park Hyatt. At the prices Casa Lucia is charging (even when using points), it’s just highway robbery.

Infrastrutture: tutte le strutture Salute: l'igiene è molto pulita Ambiente: l'ambiente è molto buono, c'è una piscina Servizio: il servizio è buono, ci sono dipendenti occidentali e inglese, e si può comunicare molto convenientemente.Il caffè in fondo è anche buono.

Hotel splendido, sito nella zona più moderna e ben tenuta di Buenos Aires. Estrema qualità in ogni dettaglio, dal check-in alle aree comuni, alla camera, ai servizi, alla colazione. Bellissima la piscina scoperta, ottima la executive lounge. Super il Wi-Fi, super confortevole la camera. Colazione ricchissima. Da tornarci!

This hotel is not in the center of tourist sites, so it is necessary to take an inexpensive taxi or uber, but we enjoyed the neighborhood vibe. There are plenty of nearby restaurants and it was an easy walk to the Botanical Gardens and Eco-Park. Large room and balcony, good air conditioning, very clean and bright. Safe luggage storage before check-in and after check-out. The two guys at the front desk every morning were exceptional. For example, upon our arrival, Manuel was out the door to assist with our luggage before we even took a step away from the taxi. We enjoyed the daily breakfast in the spacious dining room. Good selection of items.