Hotel le Grand Colombier

Let me save you from disappointment. This property has mice. I was laying on my bed when a mouse crawled on my leg. I had four nights there and left when this happened. The manager refused to refund the two nights that I didn’t stay there. The property is dirty and even if you are staying for a short stay, I would still recommend you pay a little extra and go somewhere else.

We came back to our room around 2 at night and the keycard to our room was suddenly deactivated so we couldn’t get in to our room at all! No staff at the hotel and or any way to get in contact with them as the phone number just went to the reception. No other 24h service or emergency number! We had to stay in the reception the whole all night and without any sleep. When the receptionist finally came at 9 (check out is at 11.30!) he did not tried to find a solution to fix refund or some compensation, not even apologizing once or any humbleness! We had to tell him to call the manager to give us some kind of refund. He just yelled at us and was not service minded at all! Got told to contact *********** for full refund, or they could refund us 20 Euro and to have the room a couple of hours more. But as we already had tickets to an exhibition and train, we had to check out at the regular check out time with only 1 hour of sleep. We had been awake for 28 hours and our day was ruined.. Super bad service and unacceptable! Also a lot of noise from the construction work outside the hotel.

I really enjoyed staying at the Hotel for 6 nights.

Just a place to spend the night, not ideal for a clean freak

Hôtel en plein centre de Bruxelles, toujours en travaux de rénovation, mais pas de bruits gênant. Chambre en travaux, sol pas fini avec une seule prise, télé qui fonctionne pas avec l'écran péter et sans télécommande même avec 2 réclamation à la réception. Douche sans rideau et sans porte faut faire attention sinon c'est l'inondation dans la chambre. Et pas possible de changer de chambre.

Une honte de proposer une chambre pareille,sans compter les odeurs dans la montée d'escalier et la salle de bain. Nous avons dû prendre une chambre dans un autre hôtel (ibis) en urgence. Nous avons pas accepté la chambre.

Die Lage der Unterkunft ist perfekt und vieles gut zu Fuß erreichbar. Jedoch die Sauberkeit des Hotels hält sich in Grenzen.