Hotel Mercure a Brisbane

Ho soggiornato per lavoro due settimane. Innanzitutto sottolineo che i punti assegnati sono guadagnati grazie a una location davvero perfetta,e un personale davvero eccezionale per gentilezza e dedizione. Purtroppo un potenziale simile viene un po’ vanificato da una serie di punti negativi. Elenco quelli che derivano da mia personale opinione: - Pulizia: purtroppo temo che non abbiano mai pulito,in 2 settimane,la stanza,a parte il bagno e cambiare le lenzuola. Il letto era pulito ma per terra c’era sporco che è rimasto li per 2 settimane. - parcheggio con parcheggiatore: ahimè scomodo perché i valletti sono 1 o 2 e si rimane ad attendere per un po’. Che poi il parcheggio è li a fianco,mi lasciassero parcheggiare da solo….comunque 50 dollari al giorno eh… - internet a pagamento (un po’ lento) - interni pesantemente vetusti - coda alla colazione a causa di una procedura piuttosto noiosa per cui l’unica hostess doveva registrare e accompagnare al tavolo ciascuna singola persona. Risultato: coda di 20 minuti se arrivi nel momento sbagliato. - stessa identica offerta di buffet a colazione per 15 giorni. Insomma ci tornerei per la location e nient’altro.

This was our third visit here and so far the best (although each visit has been excellent) We were allocated a lovely room with a great view. Clean and comfortable bedroom. Plenty of toiletry provisions and towels. Good choices for the included buffet breakfast. We chose the snapper for dinner followed by the cheesecake for dessert. Both were delicious. All the staff, without exception, continue to be so friendly and helpful. Particular thanks to Russell (maintenance) for his help on arrival and to Sarah in the restaurant. Also the lovely lady who serviced our room. A big thank you to each and every one of the staff. Unfortunately on our last night the whole area experienced a power outage around dinner time but the staff were amazing and did everything they could to ensure the dining room functioned as normal as possible under the circumstances. We can’t wait for our next visit, which hopefully will be soon. Thoroughly recommend this place for a peaceful and relaxing stay.

We stayed here the night before leaving on a cruise that was leaving from the International Cruise Terminal. The main reason we chose this hotel was its close proximity to Roma Street Station as we caught the train from the airport. While it is close to the train station it is located at the top of a reasonable hill and it took a bit of effort to navigate the way to the top, apart from the effort. Several escalators/lifts and then a steep path with no real directions on which way to go. I thought I would be able to see the hotel to give me an idea which way but had to resort to Google Maps to find the way. Unfortunately we were on an early flight into Brisbane so as it was 09:30AM I was not expecting our room to be ready but just needed to store our bags so we good do some exploring. As expected, our room was not ready but the guy behind the counter checked me in, stored our bags and advised that the hotel was busy and our room would not be ready until about 02:00PM. No worries we will be back. We arrived back at 01:00PM and our room was still not ready and waited in the foyer till 02:00PM as previously discussed. Reception gave me our keys and we proceeded to our room on Level 1, or so I thought……..room card would not let me use the lift. Back to reception to have the card re-coded. On entry to our room, it was reasonably spacious and looked clean and reasonably comfortable. Décor a bit dated, but functional. We had a rather large balcony but we could not use it as there was no furniture so the balcony was wasted. Bathroom was small but functional, bit dated but appeared clean. It was only after we used the toilet several times that we noticed water on the floor. We ignored it for quite a while as we thought we had spilt water on the floor but it was not till the next morning that I realised it was coming from under the toilet. I reported it to reception on checkout. As we were tired from our early start we chose to order room service. While we knew how much it was going to cost it was very expensive. Two hamburgers and chips over $70. A bit steep, but as we were so tired we paid so we did not have to go out. The hamburgers were good by the way, but still way too expensive. Overall, this hotel was OK, but the room was supposed to be a superior room. OK. I would hate to be in a Standard Room………..as the room was pretty average for a Superior. After reading some of the other reviews the price we paid was fair and the location is good, just not when you have to push two big suitcases that we were taking on a cruise up the hill from the station. PS. It cost us $73 in the taxi to get to the Cruise Terminal.

L'hotel ha il potenziale di essere buono, ma per me, ha perso il marchio. Posso guardare la decorazione, perché penso che questo possa essere una cosa personale. La stanza stessa è soddisfacente - il letto era un re, la pressione del doccia era eccellente, aveva un piccolo frigo e un tavolo di ferro. Il condizionatore è buono (ma sonoro) e c'è una gran parte della luce che entra dal corridoio principale di notte (spunto: metti un asciugamano contro la porta per bloccare la luce).Ho chiesto una stanza tranquilla e una lontana dall'ascensore. Purtroppo, ho avuto una stanza accanto all’ascensore e la stanza all’opuscolo era in una musica che potevo sentire dalla mia stanza. Durante la notte (1am/2am) la gente si sederebbe davanti e avrebbero una sigaretta, ma la conversazione potrebbe essere sentita dalla stanza. In generale, ho trovato che fosse molto rumoroso e disturbante dormire (che è molto importante per me).Opzioni alimentari molto limitate dall'hotel, ma se avete Uber Eats, ci sono molti posti di cibo vicino. Mi sarebbe rimasto qui - non in questa fase.