Mercure Brisbane King George Square

Good location near central station. Bus stations are also located near the hotel for you to get around the city with ease. Very pleasant stay for us.

Upon arriving at 12:00 AM, after an exhausting night flight, we were appalled to discover the room in a dilapidated and unhygienic state, with stained towels and bed sheets. The air conditioning was non-adjustable, though fixed at 15°C, still rendering the room uncomfortably hot. The situation escalated disastrously on 2nd day, when we returned at night to find the room transformed into a sweltering sauna with negligible airflow from the air vent and no fresh air circulation. The corridor was markedly cooler which posed a serious health risk, including potential heat stroke for our vulnerable two-year-old child and elderly mother. At 10:15 PM, we notified reception, who falsely assured us of prompt assistance . By 11:00 PM, no action had been taken, leaving our family in distress. A subsequent call to reception yielded empty promises to "remind the technician," but after another 15 minutes of inaction, I confronted reception in person. The night manager, Mr. Christian, finally inspected the room and confirmed the air conditioning failure—yet, in a shocking display of negligence, he offered no viable solution. Expecting us to endure a dangerously hot night was not only irresponsible but a clear failure to provide services with due care and skill. We proposed practical remedies, including a room change, upgrade, or relocation to another Accor property like Mercure Brisbane Spring Hill (which we verified had availability via Trip.com). Mr. Christian's response was evasive and ineffective: he vanished for 15 minutes without follow-up, claimed the hotel and linked Pullman were fully booked. His paltry offer of free breakfast ignored the immediate crisis, showing zero empathy or accountability. The hotel refusal to remedy the issue giving us no other option, forced us to seek alternative accommodation at our expense (Amora Hotel Brisbane, which was superior and more affordable). We vacated at 12:00 AM, returning key cards to Mr. Christian and his colleague who promised us a refund of the car parking, which we found out to be another empty promise as my credit card was still charged. When we pursued a refund via Trip.com on, the hotel deceitfully claimed we had not checked out, only to later deny the refund citing "policy." As a supposedly reputable chain under Accor, the poor crisis management, untrained staff, and disregard for consumer safety are inexcusable and fall far short of minimal standards. The many poor reviews on Google are true and this hotel is a definite NO!

Good location in the city, close to the transportation, shops and bars