Hotel in zona Surrenden Field, Brighton and Hove

The hotel is fine. Clean very near the train station and not to far of a walk to the sea front about 10/15 minutes so very walkable the only thing to be aware of is that they have 2 hotels with the other one being on the sea front so it just depends which location is better suited for your individual stay.

Io e il mio partner siamo rimasti qui per un sabato mentre visitava Brighton per il fine settimana di vacanza bancario. La stanza ha assolutamente tutto quello che avete bisogno, improvvisamente pulito e moderno. Abbiamo scelto la stanza più piccola e era ancora molto spaziosa. Potrebbe facilmente rimanere qui per una settimana e andare bene. La cucina è molto ben attrezzata per cucinare e pulire. Non ha avuto la possibilità di provare il colazione come abbiamo dormito in, ma saremo 100% tornando la prossima volta che ci visitamo.

The hotel is located in the heart of the city and is walkable to the famous beach. It is next to the central station and super convenient to start the journey in Brighton

Cleanliness 4/5 - Upon checking in we were advised that the rooms are not serviced every day. This is why I have not given a full rating for cleanliness. I was surprised by this and don’t remember it being advertised when booking. The room and the hotel were clean but I would have preferred daily service for top marks. Location 4/5. Nice seafront location and we had a beautiful view from our sea view room. It’s a little further from the centre than we would have liked (or realised when booking) but it was nice to stroll along the sea front. In summer this would be lovely but we visited in January so it was a bit cold to walk all that way. Easy enough to get a taxi though. Service 3/5 - A few things could have been improved service wise. The team in the breakfast room were lovely and welcoming and there was a lovely Scottish man who made conversation and enquiries about our visit. However, I found the reception team a bit cold and not very welcoming. When asked about recommendations for things to do in the area they couldn’t offer any. When I asked to book a taxi the phone was just passed to me and I had to go through the options/wait on hold etc rather than them arranging it for me. They didn’t enquire about our stay during checkout or welcome us to come back to visit again. During our stay there was a couple staying in the room above us who had a big argument at about 3:00am with a woman shouting and crying and it went on for around an hour. This obviously wasn’t the fault of the hotel but it was uncomfortable and a bit concerning at times. We reported it to the reception as we couldn’t sleep but there was no further mention of it or apology for the disturbance or for it being allowed to go on for so long when we checked out despite us having phoned through. Also, a minor point but on the first day at breakfast our order was taken but the breakfast was brought out when I had a bowl of cereal still in front of me. Would have been better for them to allow some time to eat from the buffet before bringing out hot food. There was also a surcharge on some items at breakfast even if you paid to have breakfast included. Was a bit confused by this as the ingredients on the surcharged items seemed quite basic and I don’t remember this being mentioned when booking. Amenities 3/5 - this is quite a standard hotel so I didn’t expect it to have lots of amenities. There are two improvements that would have made the stay much better. Our room basically only had one plug socket. There was another that the TV was plugged into but you had to move a set of drawers to get access to it. There wasn’t any plug/USB sockets by the bedside tables. For two people with phones, digital watches and laptops etc it was quite annoying. It would be much better to have a double plug socket each side of the bed to charge devices. The TV was a good size but it didn’t seem possible to cast to the TV. Most people like to be able to cast from their Netflix/Amazon accounts etc so having the ability to cast to it would have been great.

Stagione incredibile Hotel con parcheggio auto Prenoteremo di nuovo per il nostro prossimo viaggio!!

Apprezzo davvero l'aggiornamento alla vista del mare. Ma la notte del nostro soggiorno era molto forte, e il vento si sentiva come le finestre cadessero, ci siamo rimasti tutta la notte. Quando ho controllato il motivo per cui il rumore del vento era così grave, ho capito che c'era un enorme divario tra finestra e quadro. Alla check-out, la ragazza chiese come fosse il mio soggiorno e quando ho detto che era tutto a posto, non si sconvolse di chiedere perché e si è spostata alla prossima domanda. Potrei sottolineare la questione che abbiamo avuto, ma c'era un ospite davanti a me che parlava della stessa situazione e la ragazza alla ricezione ha offerto il suo cappello e il suo riscaldamento, Sembra che sia un buon problema in hotel con finestre e cose non possono essere chiesti di affrontarlo.

Il nostro hotel è stato trasferito dall'incubo di 'Amherst Hotel'. Le camere erano spaziose e pulite e il personale era amichevole. Abbiamo visto un spettacolo di drago gratuito una sera al bar in piedi. L'unica cosa irritante è stata la chiave della carta di camera che non funzionava, che era così irritante. LGBT amichevole.

L'atteggiamento del servizio dell'hotel è abbastanza buono. Anche se l'acqua nella doccia è molto piccola, il riscaldamento è molto sufficiente. All'inizio il riscaldamento in una stanza non funzionava bene. Ci hanno subito aiutato a cambiare stanza Possiamo anche depositare i bagagli. Grazie mille per l'accoglienza alla reception.