Checked in the early morning by Linda, she was extremely pleasant and give her very good rating. She informed me about breakfast COVID policy for take away. We would rather go pay a breakfast at Waffle House to sit down. Eating in a hotel room bring roaches to future guest and would pass. Went to bed almost right away at 2 AM. The next morning is when the experience was a big flat 2 out of ten experience. Toilet verified clean with old school toilet ribbon. No notice in the room on COVID policy. No ironing board, no iron, no coffee, no coffee, no tea, zero condiments, or cups, no ice bucket, Called front desk and no spiral cord to communicate with the front desk, and this was a handicap designated room. When I arrived half dressed to the front I was greeted by Norma Jean. She knew so I call but no one was there and told her if I had a telephone cord we cold actually talk. On the defense of the hotel she was had only one foot planted on that document. I needed a iron and ironing board which she went to the back to retrieve with some coffee cups, nothing more. They were handed to me without gloves. How inconsistent and let her know I housekeeping left hangers from the previous guest. I appreciate that they did, the hotel did not provide them. The continuity does not exist at this hotel or plain lazy. Returning to a room, I was increasingly irritated I decided to take pictures of this experience. The debris left behind both beds is way unacceptable and management needs to step up to the plate and make sure that it was deep cleaning on schedule at least every 4 month or sooner. The photos explain our frustration with this hotel. Yes the sheets, mattress, pillows, towels shower curtain as well as the carpet were in excellent condition. The counter tops were well wiped down. Remote control for TV and known to the dirtiest in a hotel room was not at the front desk. I give them the benefit of the doubt that it was wiped as well as the coffee maker. The COVID policy are inconsistent with what’s missing from the room. Upon checking out, Norma Jean, overplayed not genuine, have an amazing day comment without balance of apology but blaming the night auditor for not communicating the hotel COVID policy. I never ask for a discount or even implied, we already had a discount rate. I just want future guest to understand what they are getting before they arrive. Normally I do not write reviews to this extent and usually it is first impression but this time, it was the last impression. Doubt we will ever return to this location even though we pass through about every two months.
Eccellente
101 Recensioni