Hotel con colazione inclusa a Albay

The hotel itself is located close to the city and the mall. It’s clean and the most of the staff were accomodating. The rooms were clean and smelled good. Food served in the two restaurants in the lobby and on the roofdeck were great! Things I didn’t really like: Power outages: I understand that there was a 12-hour blackout happening in the city and that the power supplier is a total mess. But a hotel of this caliber should have automatic backup generators that need to fire up as soon as there are power outages from the grid which should make the power outage unnoticeable. All throughout the night, there were at least 8 or 9 times that the power went on and off in quick succession in a span of an hour. I needed to get up several times to turn on the air conditioning system every time that there was a power outage. Pillows: It was a little too firm for me. Laying on it positioned my head in an uncomfortable way unlike softer pillows or memory foam pillows which are more comfortable. The pillows also retained heat, which also added to the discomfort. I suggest investing in better quality ones considering the cost of the hotel (memory foam pillows and/or cooling pillow). I ended up sleeping with no pillow under my head, which was ok since the mattress has a good balance of firm and soft. Shower: This may be a maintenance issue. The shower drain in my room (257) weren’t draining water well. It was probably clogged with hair or other foreign objects. The water filled the floor quickly which made it overflow into the room. Needed to use the towel to wipe off the puddle. Also, the hotel maintenance staff needs to fix the water pressure. It was too low and the shower head need maintenance since some of the holes are already probably clogged with mineral deposits. One of the staff members in the Le Sans Cafe: I didn’t remember her name but she had this vibe that didn’t sit right with me. She was smiling to other customers but when I tried interacting with her to order food or ask for water, her mood seemed to change from welcoming to unwelcoming. It seemed like she didn’t want me in the restaurant to the point that I felt uncomfortable and felt afraid to get her attention. I had to wait for the other waitress/waiters to come by my table to ask for something. The other staff members were okay. They were smiling as they took my order and seemed genuine that they wanted me to be there. Check out process: it took a little too long for the room check to finish upon my check out. Needed to wait 20 minutes in the lobby until they called my attention to tell me I’m free to go. Other hotels I’ve booked took less than 5 minutes and some didn’t even have to do a room check. One staff member that had a RBF and the slow check out process are the reasons for my 3 star rating on service. The clogged drain and faulty shower heads and low water pressure plus the constant power outage are the reasons for my 3 star on ammenities. Hoping that the management or owner sees this so they can improve on an otherwise really nice hotel.

Had great stay in Hotel Facade. Friendly staff, good and quiet location. Only serves chinese food in breakfast. Recommended 👍

Nice hotel with good food…. With nice view and activities. Highly recommended … will definitely comeback here when I go back to Bicol

We're excited that it finally re-opened. Here's our review: ROOM Our first room was okay, but the filter of aircon is dirty so we had the staff cleaned it. next, we would like to go out to swim but their SDB was not fixed in the cabinet so we dont think how was that ”SAFE” knowing that it can be removed. so we just let it pass. then going back after our dip in the pool, we took a shower, but voila! the drainage doesnt drain at all 😂 so we decided to request to transfer to another room. so on the next room, as you enter, you will smell that it was not used for a period of time. the carpet was dusty, you can feel it on your feet. in this room, aircon and bathroom are now okay. RESTAURANT Volcanic Grill - before it was so nice to lounge here because of the food, but during our stay, the food was limited and there is no meat to grill 😅 how was that called volcanic grill? we ordered other food, and tbh, it's delicious and big serving. Breakfast - Since it is a weekday, we expect that it is not buffet, the food are not the same as before but it is still sumptious. we enjoyed our breakfast. POOL Of course, the hotel has the best view of Mayon. Nothing else to say, just look at the photo. SERVICE The staff are all respectful. PRICE It is a bit pricey given, they should have lower the price first to gain clients.

No internet access..cockroachs roaming around inside the room..

Il servizio fornito dal personale è stato molto buono, tutti rispettosi degli ospiti. Il cibo nel buffet di colazione incluso era grande. La varietà di cibo era eccellente ma non aveva alcun succo di frutta disponibile. Altrimenti il caffè Lotus Blue aveva anche un grande cibo a un prezzo molto ragionevole. La posizione era molto vicina alla zona principale e a piedi di distanza dai centri puliti con molte opzioni alimentari e ristoranti. Purtroppo, abbiamo avuto una cattiva esperienza con la stanza. Il riscaldatore d’acqua calda all’interno della stanza non funzionava. Lo abbiamo immediatamente segnalato al divano frontale. Hanno mandato un meccanico di manutenzione per risolverla, ma la stessa questione ogni volta che abbiamo provato ad usare la doccia. Egli promise di sostituire il riscaldatore mentre ci andavamo, ma quando tornammo, il riscaldatore d’acqua calda non funzionava ancora; l’acqua dal doccia sarebbe uscito prima molto calda e difficile da regolare. Poi dopo che l'acqua è uscito molto freddo. Ho riportato la stessa questione al divano frontale, ma non ho avuto risultati. Grazie a Dio siamo stati bloccati solo per due giorni.

The service was good as always nice friendly staff the one thing that needs to change is the toaster at breakfast to put it bluntly it's fucked needs throwing in the bin and the purchase of a new faster one takes up to half an hour to fo one slice

Excellent accueil! Ce petit hôtel est un manoir familial parfaitement rénové et entouré d’un joli jardin, avec parking. Le restaurant offre une nourriture délicieuse. Adresse de charme!