Hotel con colazione a Aqaba

We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!

Роскошный отель! Свежий ремонт и обстановка! Запах отеля - восторг! Потрясающее качество постельного белья и есть выбор подушек. Классный пляж с белым песком, но вода освежающая. Потрясающие завтраки и ужины в ресторане. Тирамиссу лучше , чем на родине десерта:) была ситуация когда понадобился градусник, а на помощь подошел медик отеля, провел короткий осмотр. Благодарим за заботу!

5/5 Servizio! Personale straordinario e un grande soggiorno in Aqaba Tutto è stato grande nel mio soggiorno. La squadra mi ha aggiornato gratuitamente in una camera deluxe con un balcone al check-in, perché la mia camera iniziale non era abbastanza pronta. La squadra di accoglienza era così dolce, e il personale di servizio era di prima classe. Ero sotto il tempo con una gola dolorosa, e hanno portato in modo apprezzato il tè caldo di lemone camomilla con miele e acqua extra contenente direttamente nella mia stanza. Questo livello di cura è raro! L'unico svantaggio era che la testa del doccia non funzionava (solo il bassa spugna del tubo funzionava, quindi lavare i capelli mi ha preso un po' di ginnastica!), ma tutto il resto della stanza era confortevole e pulito. Molto consigliato per l'ospitalità incompatibile da solo!

Kempinski Aqaba is a good hotel, but my daughter was vomiting the entire night after eating at their Lebanese restaurant — they clearly messed with the food there. Let’s be honest: yes, this is probably the best hotel in Jordan outside Amman. Good location, sea access, solid building. That’s the baseline. Now the reality. After dinner at the Lebanese restaurant, our daughter got severe food poisoning. She ate a very basic kebab — nothing exotic — and was vomiting all night. This strongly suggests old or reheated food. For a hotel of this level, this is unacceptable. Whatever they are doing in that kitchen, it is not safe. Avoid this restaurant. Service overall is weak and poorly trained, with one clear exception: a woman at reception in a red suit. Professional, organized, calm, and efficient. She arranged our diving perfectly within two hours, last minute, everything flawless. Unfortunately, she seems to be the only person in the hotel who actually understands hospitality. One professional cannot compensate for an entire untrained team. Breakfast is chaotic and uncomfortable. Long lines for eggs (15 minutes), long waits for simple tea, small selection, many staff, very little efficiency. The gym is a joke: tiny, badly equipped, and absurdly located above the lobby, so any noise is immediately heard downstairs. Proper training is basically impossible. Bottom line: Yes, Kempinski is the best option here. And yet we got food poisoning, weak service, and poor design decisions. If this is the best, the bar in Aqaba is extremely low.

The hotel is very nice and has a great private beach. The staff was kind and helpful and the breakfast buffet had lots of delicious options. Would definitely recommend!

Tutto bene, ma il problema non è quello di fornire requisiti, per esempio, ho contattato il ricevitore di mattina e ho chiesto di pulire le stanze e di sostituire le scarpe. La sera ho chiesto le scarpe e il dipendente ha risposto, e la mia richiesta non è stata fornita.

Abbiamo avuto un ottimo soggiorno all'Hotel Alena a Aqaba. Dalla nostra arrivo, il personale era incredibilmente gentile e utile. Ci hanno permesso di controllare in anticipo e anche di aggiornarci in una stanza più spaziosa, che è stata una bella sorpresa! La posizione dell'hotel è perfetta, tutto è a pochi passi, compresi ristoranti, negozi e le principali attrazioni della città. La pulizia, il comfort e il servizio eccezionale hanno reso il nostro soggiorno davvero piacevole. Raccomandiamo molto questo hotel e sicuramente rimarremo qui per la nostra prossima visita ad Aqaba!

Отель в пешей доступности от пляжа. Рядом есть большая парковка, внизу обменник и множество магазинов. Постель чистая, хоть были небольшие пятна. Стены при входе в номер грязные. Завтрак не очень разнообразный, проходит на последнем этаже с красивым видом на море. Останавливались на две ночи, уборка была каждый день, но мы отказались, взяли только воду. Рядом мечеть, утром будет слышно, имейте в виду, если чуткий сон. Случайно разбили кружку и сказали об этом на ресепшен, штраф не взяли.

L'hotel è bellissimo e grande, ma le piscine sono molto piccole e non piacevole, e la spiaggia del mare è molto piccola. Il personale è meraviglioso e utile

L'hotel è stato ben tenuto (a parte la palestra) con un personale molto amabile e utile. Se cerchi un hotel a piscina, ci sono opzioni migliori entro 20 minuti a piedi, poiché questo hotel ha una piccola piscina. La palestra non era molto ben tenuta con peso ovunque e l'attrezzatura stessa avrebbe potuto essere migliorata.