Holbrook Manor & Spa - Oceana Collection

Beautiful peaceful location. My room was stunning, very spacious with lovely wooden floors. Thick heavyweight white towels which made it feel luxurious and quality products to wash with. I booked this last minute and was very pleasantly surprised by the quality of this place. I also took the opportunity to use the pool steam room and sauna, which were equally lovely . I would definitely stay here again for a peaceful and relaxing stay .

Not the spa day we expected and paid for . Was left at reception for 10-15 mins whilst sue dealt with a delivery of tarmac. Don’t expect guests to wait when no other staff are available . Sue did come and apologise went out of her way to find us . The treatments were nice and relaxing . Jess and Jamie were Amazing ladies such friendly and bubbly . Over priced for what you got . For the type of establishment just shabby , run down, tired and staff a lot of them just rude and ignored you unless you were a club member . For what you pay they need to do a lot of work. Afternoon tea disappointing , felt like it was thrown on a plate , no organisation had to wait in the cafe to be served one person called Charmaine who all she done was cough , no one serving . Lack of cake choices and not many, sandwich fillings just 2 and scones didn’t look homemade . Wouldn’t return for those reasons,and staff at reception not bothered there is other establishments I can spend my money at . Such a let down for a special birthday …..

Not for a Spa Day! Booked a 3 hour afternoon escape and left after 90 minutes. Firstly treatment was GREAT, Katie was a great therapist and I enjoyed my 25 minute massage which was part of the package and my relax afterwards in the four seat lounge area in the Hayloft. After that all downhill, there is simply NO WHERE to sit or relax and enjoy the remaining hours apart from in the cafe on a wooden chair (unless you get lucky enough to have one of the two small sofas). No further area to relax read a book unwind, just plastic chairs around what can only be described as aged pool. In he summer the garden is sweet and I noted 4 wooden loungers but this is England so you would have to be lucky! Somerset Afternoon tea was also included in my package, described on Spa site I booked through as dainty sandwiches cakes and hot drink. The lady working the cafe had no idea what I was supposed to get as my package and so what I got were two dry fruit scones … total experience only lasted 90 mins,,, glad I didn’t invest in full day!,

We stayed in a garden room for a family wedding, and having read some reviews before we went, we were a bit concerned. However when we arrived we were greeted and taken to our room by a very friendly member of staff. Our room was clean, and we even had a little kitchenette which we hadn’t expected. Although we only stayed two days our room was serviced, and we had clean sheets and towels provided on day two. The garden rooms do need modernising, but having said that, we think that this is reflected in the room pricing. The hotel cafe is very nice, we sat and chatted with family for as long as we liked and the staff were very good. We didn’t use the spa facilities. Our only slight criticism would be that the breakfast was rather chaotic, we had to ask for bread, and butter, and the only place to plug the two (!) slice toaster in was in a socket which meant that the toaster sat on the floor. Having said that, the staff more than made up for this as they were all clearly doing their best and couldn’t do enough for us. Thanks for a lovely two days.

A small group of us booked a table in the Garden Cafe for lunch on 29th July which was pleasant enough, not cheap but priced about right for such a lovely setting. Payment for the meal for myself and my wife was total nightmare. The card machine in the cafe was not working, my offer of cash was refused and I was directed to a reception desk where I had to wait for more than a quarter hour for them to re-boot their system. After a couple of minutes I said I'd sit with my group whilst they were sorting out their payment system, but they insisted I stayed there. Payment made, I sat with my friends when it occurred to me that I'd been over charged. £9 + £14.50 + £2.50 + £3.50 = £29.50 whereas they'd taken £32. I went back to the counter to check the total and was shown a computer screen total of £32, told it was correct, and slightly stunned returned to wait for the food. After eating I returned to the counter to ask again to check the bill. The counter girl showed me the screen again and called in her supervisor. Neither of them were able to add up these four numbers to check, but the supervisor pulled out her phone to add up my items to find out I had been over charged by entering the £2.50 item twice. They said they were unable to refund me before I left, but would do this within a fortnight. That didn't happen, so I sent a reminder email. They replied asking for my account details so they could refund ASAP. I supplied these details and now, 10 days later still no refund. My advice to others is that the Holbrook Manor Garden Cafe is worth visiting but to carefully check your bill before payment as any correction afterwards is hopeless.

Beautiful countryside escape! My husband and I had our wedding at Holbrook last year (it was MAGICAL) and decided to come back for our 1st wedding anniversary. The venue is still gloriously beautiful, and the staff are simply the best, always willing to go above and beyond to make our stay (and previously our wedding day) perfect. Especially Beth, she has always ensured our experiences at Holbrook are amazing! We stayed in the Amelie Suite and very much loved the decor, especially the elegant 4 poster bed. The spa there adds another layer of relaxation, perfect to unwind. The new cafe also does some delicious cream teas, a must for a good countryside break! Would certainty recommend - 10/10, will return soon!