Premier Inn Bracknell (Twin Bridges)

We stayed here for the second year in a row ahead of a visit to Lapland UK. 2023 was just about ok - a basic Premiere Inn at best. This year, was terrible. We arrived at approx 3.30 and the entire car park was deserted, there was signage missing and an extremely large pothole as you enter the carpark. We genuinely thought the hotel had been shut down and checked our booking before we got out. We found it was indeed still open, and ironically had the exact same room as the year before. The room was basic, but sufficient for a nights sleep. It looked like it hadn't had any kind of deep clean in the 12 months that had passed through. My biggest complaint - lack of breakfast the following morning. We went around to the adjoining restaurant (which currently has no signage - I believe Beefeater have pulled out and they are in a state of flux?) to be told that there was no hot breakfast options and we would need to travel to a different hotel if we wanted them! Not the best start to what was meant to be a magical day for our daughter - and resulted in us trying to find something on the way so we still met our entry time for Lapland. I stay in Premier Inn's quite a lot for work, and they vary up and down the country that's for sure. But I have to say that currently, this one is firmly at the very bottom of the list and not somewhere I would willingly choose to stay again.

I was staying day before my Mum’s funeral. I’d phoned ahead of my stay & spoke to Mel. My experience from start to finish was wonderful thanks to your amazing staff Samir, Mel, Sheila & young Leah who turned such an emotional time for me into a welcoming & friendly atmosphere. Room was perfect & Sheila cooks a great breakfast xx

Good premier inn, room had everything we needed. Friendly staff. Ate at the attached restaurant and all staff were super friendly and helpful, I only got Kayleigh’s name but the gentleman serving was just as friendly and the chef made sure my little girl had just what she asked for at breakfast. Good breakfast which came out speedily, excellent choice! I would stay here again.

We stayed here for 2 nights while visiting my son, daughter in law and grandson and had a lovely stay. We ate in the restaurant on the Sunday night and served by Kayleigh who was brilliant. We ate breakfast on the Monday and Tuesday and we had my son and daughter in law with us too, Kayleigh served us on both occasions and was brilliant always asking how my grandson was, and made him a little pack up too, so he didn’t miss out. We used to go to the other premiere inn in Bracknell but this is our now go to premiere inn, we will be back soon , thank you all the staff and especially Kayleigh in the restaurant

Great location and good service. Very convenient and close to legoland. Unfortunately the room card system wasn’t working when we arrived so we were given the security key which was fine and no problem. The room was clean and spacious. However, due to the heatwave this made for a very unpleasant stay. The hotel has no air con, like a lot of premier inns and the heat was unbearable, we barely slept. Not a lot the staff could do, even the corridors were like ovens. We would definitely return, just not in the middle of summer.

Breakfast in the morning was lovely but we would like to give a special mention to the lovely waitress Kayleigh, nothing was so much trouble even tho she was extremely busy and working on her own. She made sure we had everything we needed and did it with a smile on her face.