Premier Inn Bracknell Central

房間大，附近有超市，房內冇雪櫃，但可到旁邊餐廳取冰桶，稍為不便，其他服務尚可

Booked a room with breakfast on the website without any issues. After travelling for six hours, I arrived to check in only to be told that the restaurant was closed – meaning no dinner and no breakfast, despite having already paid for it. I was then advised that if I wanted a cooked breakfast, I would need to walk to Morrisons in the retail park, around 15 minutes away from the hotel. This is extremely disappointing, considering I booked through the website, was not informed of the closure, and payment was taken for a service I couldn’t receive. Although the breakfast was refunded, the whole reason I booked was for the convenience of everything being available on-site. There was no compensation or reduction in the room rate as a goodwill gesture, which feels like poor customer service, especially given that the works at the site appear to have been ongoing for some time. The room and the bathroom where fine, no complaints there.

A very pleasant stay, a perfect stop for our 2 day trip at Legoland. Caroline at the reception desk was brilliant and so lovely. Very helpful and accommodating. The restaurant is undergoing works so they had pastries to take away in the foyer in the morning and a hot drinks machine to help ourselves at any time throughout our stay which was lovely. It is also just around the corner from a load of restaurants or can get a large choice on deliveroo/Ubereats to the hotel.

Fairly standard Premier Inn, with a nice family room (which was a long walk from reception!). Having said this, the room was quiet, and nice and cool. Main reason for not giving a higher rating was the construction work going on in the hotel, which meant the parking was rather limited, making it a little stressful whether we would have a space when we got back or not!

The hotel staff were amazing managed to change my room last minute to be closer with my friends! Caroline especially was also so helpful and lovely!