Best Western Heritage Inn Suites

Room was relatively clean, however there were ants in the bathroom and the water had a very strong sulfuric smell. I was almost afraid to shower with it. Complimentary bottled water would have been nice. Marker on door was missing and written in with pen(?). Breakfast was included and was decent. Nightly rate was rather expensive for a hotel with that rating.

No hot water for a shower multiple mornings. Hotel staff unresponsive. Rarely even at the front desk. Manager absent and unresponsive, even after multiple requests. Corporate office claimed the hotel manager had to resolve the issue. I had never stayed at a Best Western before and will not again. Problems happen, and they should be handled properly. Exceptionally poor customer service even with calm and patient requests. I will be back to the area and will stay somewhere else even though I will drive a little further.

Bed was broke.phone didn't work bugs all over my food. The bathroom and roaches I spent almost 400 on a room that wasn't worth it

There wasn’t much around the hotel itself, but the hotel was SO nice! Spacious, clean, and comfy beds, with breakfast included. Would definitely stay again if I’m in the area.

The property was clean as it always is and the staff were friendly. But on this visit and the last visit I noticed the room had mold on the bathroom ceiling and the room had a mildew smell to it. It had me coughing at night.

I made a reservation for this property because of its convenient location to a family gathering. It was easy to find. Dining options were close by. The hotel is very clean. The rooms, lobby, breakfast area were very clean and attractive. The breakfast was outstanding! A lot of choices including hot items. Fresh juices, excellent coffee. The staff kept items hot, fresh and stocked! When we arrived, about 7:30 PM, no one was at the front desk, but our room keys and check in slip were on the front desk, with a note stating to sign in. I was glad, at first, because we were tired, and wanted to go to our room, however upon further thought, anyone could have taken our keys and helped themselves! Most times, day and night, passing the front desk, no one was there, which was odd and felt unsafe. The room was very clean and attractive. We had 2 queen beds and one was soft and one was firm. There were many, many feather pillows available, too. The sheets were soft, clean and the comforters were exceptionally comfortable. The room thermostat worked very well. We like a cold room and the air conditioner worked perfectly and consistently. The TV was large and easy to operate. The bathroom was lovely, clean and the shower was extraordinary. Large clean, glass doors, hot water and perfect water pressure. The furniture in the room had several dings and worn places, however the floors were very clean and lighting was great. In room fridge worked well, no microwave.

I had room 309. Night stand plugs were smash in. The tv controller was inoperable. A/c was out for a couple hours recirculating my the same air. The door didn’t kick when leaving unless you lifted on the door to help it engage the lock. The property was renovated recently but abused. Probably no maintenance. No room service except to empty garbage (not a big surprise but if you’re in there for a while…). At least in room 309 it was the worst. Then I had a stay booked with Travelocity until Monday. Inexplicably they checked me out Sunday with my stuff in the room and I was locked out. Staff fixed the problem but gave me small discount for the day I already booked for Monday. Staff was receptive and polite

Woke up to a soaked floor and some reason the hotel refunded my money but ******* is telling me they couldn’t reach the hotel to confirm but hotel said they did speak with someone and the time which is the same time ******* said they couldn’t get ahold of anyone!

Unfortunately, my stay was not comfortable and very disappointing. The curtains on my window did not pull back all the way, exposing my room at night. The A.C unit leaked the whole time, making the floor wet. And on top of that, the hot tub in my room leaked profusely! I had to request more towels because not only was my floor already wet from the A.C unit, but now there were about 2 inches of water filling up my whole room. What a mess. The shower doors also did not stay closed. They would slide open each time I would try to close them. It was like the room was tilted? All in all, horrible experience and I will not stay with this hotel franchise ever again.