Bournemouth East Cliff Hotel, Sure Hotel Collection by BW

expected much more instead i had a council flat balcony view of the cars absolutely grime disgusting disappointed pictures were deceiving

Very old not maintaind Hotel the bed in the second room sofa bed and folding bed I got back pain from this and I could sleep anyway Now air condition and even what the big surprise there is no fridge

I drove past the hotel twice because I thought it was closed down. The outside of the building is horrendous. Check in said 11am-4pm got told to go away till 4pm but had to check out at 11am so only got half a days stay. Room had an inch of dust on the windows which felt like they would fall out when you tried to open. Such a shame as the views were fantastic but the hotel is not.

After reading some of the reviews we didn’t have high expectations so we were pleasantly surprised on arrival - although the outside is in great need of a paint we thought the inside looked pleasant enough and we had a good size clean double room We really appreciated use of the sister hotel as the atmosphere there seemed a bit more alive with families using the pool and sitting in the bar etc . The one thing I’d change is the check in time I’d rather 3.30 and leave room by 10.30 as 4pm check in feels a tad too late .

The staff were warm and friendly. Check in and out was smooth and effortless. I didn’t like that we had to go to Charlton for some activities. Some of the lights in the room were not working. The appearance of the hotel needs a refurbishment. Also you could here stamping coming from elsewhere and kept me awake all night

The swimming pool and the sauna close at 6pm which I missed it after me and my half where looking into it. Disappointing.