Chilston Park Hotel

We booked an Anniversary stay at Chilston and were warmly greeted on arrival and we were allocated the Guilded Room.The room was beautifully decorated and the bed so comfortable. Thank you so much for the suprise chocolates and card which was very much appreciated. We had the pleasure to meet Beckie the duty manager who called to greet us with a pre-dinner juice. We dined in the Culpeper restaurant and were looked after by Matt who is a credit to the Chilston team. Our meals were of an exceptionally high standard of quality,quantity and presentation. Credit must go to Ali and his team for providing such an enjoyable 3 course meal. We enjoyed our breakfast, while looking out across the beautiful grounds. Chilston is a very special hotel and all the staff we met are so welcoming and helpful. We are already planning a return visit soon.

I did not stay in the hotel only went for afternoon tea celebrating my birthday. They gave me a nice spot in front the fire. The afternoon tea was here k was the festive option. The scones were delicious, the sausage roll good quality, I will say the selection of mini cakes were a bit too sweet for me. They have a great variety of tea. Service was okay. They forgot to offer me sugar for my tea or an extra set of cutlery I ate some salmon sandwiches and then with the same knife I had to apply the cream for the scones not. Extra spoons for the cream and jam . Toilets were ok. You can pay with car or cash. I loved the relaxing music and the grounds. You definitely need a car to reach this place.

Just returned home from a Christmas break at the Chilston Park Hotel. This is our 4th visit in the past year and our experience is always superb. The Reynolds's room is fantastic, located in the mews section of the hotel and ideally placed for those of us with dogs (which usually for a hotel are treated as special guests). We ate all our meals in the hotel and found the food to be fantastic and the service from Matt and his team exemplary. The reason we keep returning to this hotel is the staff. As always they couldn't do enough for us and it's the extra touches that make the difference. Be it the welcome message and sweets in the room on arrival, every request (no matter how obscure) being actioned straight away or just the fact that the staff are efficient and friendly and know how to make returning guests feel special. We must mention one fabulous staff member who went above and beyond during our break. Dan on the front desk was outstanding! He was polite, friendly , efficient with a (and I quote) " I can make that happen" attitude. Once again we enjoyed it so much we have already booked our next 2 day stay in February. Can't wait to come back. Highly recommend, thank you. Sean & Charlie Barber

A Ruined Christmas Experience This was meant to be a special Christmas getaway, but it turned into a major disappointment. While the hotel boasts a stunning location and beautiful rooms, the overall experience left us frustrated and disheartened. Staff and Service The staff appeared to be doing their best, but it was evident that the hotel was severely short-staffed. Service delays were a recurring issue, and the strain on the team was obvious. Unfortunately, what made the situation worse was the attitude of the general manager. When we raised concerns about the delays and poor quality of service, the general manager was dismissive, condescending, and showed little interest in resolving the issues. Instead of addressing our concerns with understanding or offering solutions, he brushed us off as though our complaints were an inconvenience to him. His arrogance and lack of professionalism set a poor example for the rest of the team and made an already stressful experience even more frustrating. It was clear that guest satisfaction was not a priority for him, which left a lasting negative impression. Facilities The public toilets were in an appalling state—dirty, poorly maintained, and unfit for a venue of this supposed standard. This lack of care and attention to cleanliness was unacceptable and further reflected poorly on the hotel’s management. Black Tie Dinner The black-tie dinner on Christmas Eve set the tone for a disappointing experience. Despite submitting our menu choices in advance, service was painfully slow, with long waits between courses. When the food finally arrived, it was underwhelming at best. Aside from the soup, the dishes lacked flavor, quality, and attention to detail, leaving us feeling let down on what should have been a festive and elegant evening. Christmas Day Lunch Christmas Day, the highlight of our visit, was completely ruined. The meal, advertised as a six-course gourmet experience with wine pairings, was a failure on every level. Instead of carefully paired wines, we were offered a basic choice of red or white. The delays were even worse than the night before—bread took 40 minutes to arrive, and there were over an hour between courses. Adding to the chaos, we could hear chefs shouting loudly in the kitchen throughout the meal, which shattered any festive atmosphere. To make matters worse, a large party dining in another room seemed to take priority, leaving the rest of the guests feeling neglected. When our main course finally arrived—well past 4 pm—it was a complete disaster: • The sprouts were practically raw. • The beans were barely cooked. • The red cabbage was burnt. This was far from the luxurious Christmas meal we had envisioned. Instead, it felt rushed and poorly executed, leaving us feeling disappointed and cheated out of a special day. Overall This experience ruined what should have been a magical Christmas. While the setting and rooms were undeniably beautiful, the poor organization, disgusting public toil

I spent Christmas Day at Chilston Park, and it was a rather pleasant experience. The atmosphere was festive, with amazing decorations that created a welcoming environment and even a welcome from the General Manager! The staff were friendly and attentive, making sure we had everything we needed throughout our meal, Ella was fantastic as was Jack and the rest of the staff. The Christmas lunch menu offered was brilliant. I particularly enjoyed the roast turkey, which was well-cooked and paired nicely with traditional trimmings. There were also a good vegetarian option which please the wife which in turn I appreciated. Dessert was a highlight, the chocolate Bauble and the Christmas pudding with brandy sauce, which was a lovely way to end the meal. Overall, it was a lovely way to celebrate the day with family. I would highly recommend Chilston Park, first visit and we were impressed. We will be going back in January to try the Afternoon Tea and Dinner. Next on the list though is hide and fox.