Elisabeth quite literally saved my trip from ending on a horrible note. The resort is gorgeous and it is without question one of the most beautiful and scenic resorts I have ever stayed at. The problem that arose for me was at the very end of the trip when I booked a day room to stay in because late check out was unavailable and I had a flight very late in the evening. When I got into the day room there was very little natural light despite having two windows that were facing a fence, no wifi networks were available, bugs were buzzing around, and the air conditioning was not working in the room.
When I went to check in with the concierge I was met with two individuals who were not very pleasant when I told them that I was having an issue with the day rooms air conditioning and that no Wi-fi was accessible in the room. One lady who was less than patient with me, told me that she called me maintenance and that I needed to go wait for them in the room. I sat in the room for 30 minutes before someone arrived and the maintenance person took another 15 minutes trying to fix the issue. He also tried to fix the wi-fi but it as I mentioned it was not accessible from inside the day room. All in all, I spent almost 2 hours sitting in the day room which was nothing short of a dimly lit prison where bugs were biting me and I sat sweating profusely, downing iced water all while 5 months pregnant.
By the time I went back to reception I had gathered the courage to try to advocate for myself
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