Four Seasons Hotel Casa Medina Bogota

Great hotel and staff and it’s amenities. When I was checking in trip.com customer service really helped me. Reception staff of the hotel I notice was surprised to see a man of color staying at the hotel.

It’s a great hotel, great service and staff. The rooms are also very good. And comfortable. Highly recommend this hotel. The location is nice with a lot of good restaurants around the hotel. Nice place to stay in Bogota. Someone recommended it to us and we thought it was a good recommendation.

The hotel is a historic gem, it is very well maintained. It's really a charming place to stay. The area is full of restaurants, so at night, you can stay near your hotel. Also, it is between the old city, and the more modern part of town, so it is in the middle of everything. We loved it.

Upon arrival we found the rooms dirty and dust was collecting on almost all of the furniture. The food was mediocre, and all three of us got sick immediately and never left the hotel due to DYSENTERY, which had to be contracted at the hotel because we never left. We were all three sick for a week after returning as well. We obviously let management know, and the dismissed the problem and said sorry that happened to you. The reason I stay at the Four Seasons is to avoid things like this. This was not a 5 star hotel by any means. From the filthy rooms and spa and to the managment. Absolutely disappointed. There are many luxury hotels in the world unfortunately the Four Season has declined to keep up with them. I will no longer be staying at any of there properties. Sad to see such a great hotel slipping into motel 6 mediocrity.

We were in Bogota for four nights. The bed was extremely comfortable and my wife and I enjoyed the quiet and slept well. We enjoyed a fantastic breakfast, included with the room, each morning. The staff of the hotel were extremely friendly and professional. Their English much better than my Spanish!! I hope to be back soon to see more of the city and country.

The staff is kind, efficient, and the essence of what one would expect at Four Seasons. Muchas gracías mís amigos.

There are nice hotels with great rooms and unique locations … very pleasant. But what really counts is the level of personal service. At Casa Medina you can find this very high standard of hospitality from every single member of the staff. Rooms are clean and beautiful, bar and courtyard great and peaceful, service & staff 100%! Thanks for a great stay, highly recommended, will be back for sure

Our stay was excellent and we were very please with the accommodations, the service and staff, the attention to detail and the overall experience. We loved the location and the ability to visit the city.

Stayed here with my family for a week in early March, and everything about the stay was flawless. The hotel is beautiful and self-contained away from the noise of the city. Our rooms, two connecting rooms on the fourth floor, were perfect and well-appointed. The exposed beams and colonial style are beautiful, though everyone’s taste varies. The hotel is also in a great location for exploring the remarkable restaurant scene in Bogota. The staff was incredible and surpassed even the FS usual high level of service. The concierge desk, particularly Ms. Castañeda and Ms. Cesar, were very helpful in booking excursions before we arrived. The front door staff always had water available and tips about the weather, the front desk staff provided helpful recommendations for running errands in the neighborhood, and housekeeping was efficient and unobtrusive. The restaurant staff was also professional and efficient, particularly during breakfast, and the staff at the speakeasy Boulevardier, especially Jose, were outstanding. (We were so impressed by the whiskey flights the first night, we went back for a second evening.) Every aspect of the stay was perfect, and Casa Medina is one of the most charming (and under-the-radar) FS properties in the world.