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Definitely not a Four Seasons experience (June 2024): The good: Excellent location. Management and staff were efficient and attentive. Security is excellent. María in reception and Freddy (staff) were especially helpful, their level of service and professionalism would be the only reason I would reconsider staying at this property. The staff go above and beyond. The bad: Looking at all the 5 star reviews, I see a lot of one-line reviews, so now I’m rethinking the legitimacy of these reviews. After staying in other FS hotels, resorts, this particular property felt a lot like a regular nice hotel with certain amenities. The building itself and lobby are definitely pleasant. I stayed four nights in an upgraded suite. Furniture was dated. Breakfast was not included even though I paid well over 2K. A couch had stains (this was fixed promptly). I understand some tear and wear is normal. Aside from the bed, it did not feel like I was staying at a Four Seasons. I think the potential to elevate the property standard is there, maybe their sister property in Bogotá is more on par with what people expect of FS. I switched to a Marriott property (not for these reasons), and in retrospect, I wish I had just booked the Marriott for my entire stay in Bogotá. Breakfast was included there, and the furniture was nice and the room seemed maintained.

This was a great hotel to kick off our Colombian Girls Trip. It's a great part of town, and the staff was fabulous! The restaurant is in a cute courtyard, where breakfast is served every morning. The front desk was very knowledgeable, and gave us great insights on things to do and places to see. We really enjoyed our time in Bogota, with this hotel as our anchor. The rooms were spacious, beds are extremely comfortable, and amenities were first class - as one would imagine. I highly recommend this hotel in Bogota and will be staying here again when I bring my family back to visit!

Excellent service, from all the staff; they went above and beyond to make my stay pleasant and comfortable. Close to all, great food, and drinks. The spa was on point, thank you Karen. Finally I can’t thank Stevan enough for all the details and excellent service that he provided at the executive lounge. I highly recommend this hotel and will definitely be back soon.

Ottimo servizio e pulizia. Stanze ampie e confortevoli Personale gentile e disponibile Bar pizzeria di buon livello Consiglio vivamente per viaggi di lavoro Per chi deve partecipare ad una fiera a Bogotà è la soluzione migliore Vedremo di tornare

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Abbiamo passato una sola notte e tutto è andato bene. La camera grande e confortevole, con cucina, caffettiera, frigorifero. Pochi utensili, perché eravamo quattro, ma abbastanza. Alcuni dettagli, come la porta del bagno non si chiuse bene, e forse mancava un po' di prolizia nella pulizia, ma niente di grave. L'eccellente posizione, potevamo camminare tutto a piedi fino alla sera, senza preoccuparci per la sicurezza o il trasporto. La vista è bella. Noi abbiamo sottolineato l'attenzione di Carolina, che ha risposto gentilmente a tutti i nostri requisiti. Tutti i membri del personale sono stati molto gentili. Noi abbiamo assunto il trasferimento dall'aeroporto e verso l'aeroporto con l'hotel e anche è stato eccellente. L'unica cosa da tenere in considerazione è di concretizzare il prezzo in anticipo e ricordare la prenotazione appena prima, abbiamo avuto alcuni malintesi con l'hotel, ma tutto è andato molto bene. Il conducente, Ruben Dario, è stato fantastico.