Cloister at the Boca Raton

All great reviews except the air went out while I was preparing for my son's wedding. 79 degrees in my gown and my husband's tux. Every night there were charges on my room, and I had to spend time at the front desk to clear them up. I had one car and they continued to charge me for 2. Overall this hotel was magnificent! These things happen. I would definitely recommend it!

I spent four horrible nights at this resort. The first two nights, I shared a wall with a couple in the room next door. I was able to hear EVERYTHING from their conversations to their phones receiving a text to a fight they had. After the second night, I asked to be moved and was very specific about why and yet I was moved to a room that was directly above the valet / hotel entrance and across from the ice machine. Cars and motorcycles coming and going ALL night, and the last night there was apparently a party outside. It is astounding to me the lack of privacy or sufficient soundproofing at this hotel. Did not sleep for any of the four nights and could not wait to check out. I was advised that a manager would contact me when I checked out, no one has. Avoid at all costs.

Not as great as I would have liked. My husband had stayed before and raved about the hotel. The beach side was closed for refurbishment so we were put in a small room at the Cloisters. There were a number of issues. Coffee machine not working and luke warm water from shower. A technician arrived as soon as we reported the water problem and he got it fixed. AC stayed at 68. Couldn’t turn change the temperature except for turning it off, but I prefer a cold room to a warm room so I could suck this up. Every morning we were woken by reversing vehicles. 6:30 AM. No apology for this. No discounts on bill. So be warned and beware. Ask for a room that isn’t at the back of the Cloisters. Restaurants: Palm Court - beautiful and great cocktails. Excellent service and provided us with food after a late arrival even though kitchen was supposed to be closed. 5 stars. We had booked the Italian restaurant, Principessa. Not hugely impressed. It took over an hour from our starter to our main course arriving. The couple next to us received their main before us in spite of being seated half an hour later. I am assuming that they lost the original order in the kitchen. Seated right by the exit in spite of booking well in advance. 5/10. Flamingo Grill - tried on our last night. Surly reception (tall man). Great waiter (English). Food was good and service was good. 7/10. Spa - amazing space. Had a wonderful lunch - 10/10 Can’t recommend service and food more highly. Excellent massage. Pedicure was frankly so so but that was down to the therapist I think. She was trying to sell additional services and products (which frankly irritates me). Not much work done on the feet but ho hum. Overall wouldn’t go back based on money spent and experience though there were some good bits that stood out.

We’ve been going to the resort for several years. The restaurant quality despite renovations and rebranding remains dismal, horrendous service and mediocre food. You get nickel and dimed at every turn. They gave a captive audience so I guess no incentive to improve.

Valet was superb for both arrival and departure. Very efficient and welcoming, well-staffed, never had to wait for our vehicle, Richard was wonderful on departure. We stayed in the Towers with the front desk team there being excellent, our interactions included Christian and Julia. Room product in the towers were fantastic, beds comfortable, loved the honor bar and snacks especially after travelling and just needed a little something to tie us over until dinner. Very appreciative of the eco bottle of waters. Housekeeping was perfect. Played golf, again the staff were excellent, very friendly, attentive, course condition ok, greens not great but still an enjoyable round. Japanese restaurant was very good as was dinner at Mirasol and the lobby bar. Only misses were breakfast at Sadelle's, many staff and multiple managers but not attentive at all. Barely got a good morning, close to 10 minutes before we even saw a server and the restaurant was not busy at that time, seemed to be a lot of standing around. Food arrived expeditiously with the food being good however coffee was tepid at best. Breakfast at Mirasol was so-so, coffee was cold, missed entree items on order which we did not receive until everyone else was almost finished with their breakfasts. These were minor issues in what was an overall wonderful stay. The hotel is beautiful, staff outstanding and we look forward to returning.

The boca raton is beautiful. They have really did an amazing job redoing the hotel. My kids love the lazy river and water slides at harborside and want to go back really badly. the location is great. walking distance to good restaurants and Mizner park

I've stayed a lot of hotels around the world. I've never heard employee have to turn down tips. I hope they're paying their employees. Well the way the economy is right now. Everything helps. It's just unbelievable that they don't let their employees in any outlet except Tips. One employee told me if we get caught tips we will be written up and fired.

The hotel is Beautiful! The Service was amazing! And I love the fact that we also had access to the Beach club, we had a great time! The staff at the Beach makes you feel so relaxing, they take a good care of their clients, and would like to recommend and say Thank you to Arnold Vasquez, he really makes you feel special and relax, you have not to worry about anything with his service.

Thank you for such a wonderful stay. Your staff from valet/doormen to the beach and pool crew, and their attention to detail is second to none! Hope to be back soon.