Westbourne House

I booked 3 rooms for friends and every room was a filthy blood on bed sheets urine in the kettle that was switched on and it stunk the room out showers stunk discussing place keep clear this place was not cheep eirther

Worst experience ever. The room was filthy and it absolutely stank in there of sewerage, ruined my son’s birthday. Had to cut our stay short due to the uncleanliness and the stench , no apology no nothing. The place is like the pits. The sink was filthy , the toilet was dirty and not flushed , dirt everywhere. Bedding was dirty , I’ve come away with a rash all over my body, please please don’t waste your money staying here.

All I'll say is.....If you're after the Ryanair of hotels you've come to the right place. Don't break down on the motorway for goodness sake because these guys will not give a damn even though we have a disabled daughter with autism and adhd and suffers with epilepsy. An employee who we spoke to is basically THE COMPUTER SAYS NOOOOO woman off Little Britain and has more customer care a brick wall We don't know what the hotel is like because we didn't even get in the hotel because they refused to open the door and let us in as we were too late for checking in and nobody to help although I'm sure if somebody was to be causing trouble in the property I'm sure they'd be up and ready to kick them out.....Anyway avoid at all costs they are the pits and very unhelpful.

Well… where do I start! Firstly the room is relatively standard which you would expect for the price that’s a definite! We paid for a private toilet because both of us unfortunately suffer from IBS, understandably for privacy and comfort this suited us better. Yay private toilet we was happy, that was until we actually went to use the toilet and it wouldn’t flush!!! We went downstairs to let them know the toilet wasn’t working and we was told “ I’ll tell my mum” although telling her mum didn’t really do anything because nobody came to look at the toilet. This however led us to put on our big girl pants and just go to the shared toilet and guess what! They both didn’t work either, being on a floor full of men too, which you can imagine was absolutely disgusting and smelt really bad. Lets continue to the bathroom the cold water tap didn’t work and unless we both had mysterious shave there was loads of little dark hairs where someone had clearly shaved and it hadn’t been clean. Pipes on show was absolute beautiful aswell as the shared shower being absolutely shocking!!! Next let’s go to the sea view it advertised.. their thoughts on a sea view is the back of the hotel it was which was disgusting. I’ll give them one thing the bed was pretty comfy but to be woken up by their dogs barking and a child being shouted at ( the cleaners child) was not the way we wanted to be woken up this morning. Oh and I got bitten too! The pictures on trip advisor definitely need updating because it looks nothing like them! This is not ‘ value for money’ and if I’m quite honest I wouldn’t even allow a dog to stay there. On a positive note… a night out in Blackpool is fun!!!

From the minute i walked in it smelted so fresh could smell it was clean smell bleach shared toilets were spotless and clean room was lovely had little biscuits plenty of tea and coffee was very impressed with this little place lady who checked is in explained everything was really nice i just enjoyed it that much nothing more i can say really

Top hotel top staff last minute brooking to come stay here wasn’t disappointed at all very clean nice cosy wrom rooms was very impressed staff did everything we asked i loved my little stay and will be booking back for same time next year thanks for making our brake special