Crofton House Hotel

The has incredible amenities for the price they charge! Everyone was warm and welcoming and made sure we were catered to at all times during our stay. The rooms were comfortable and what you would expect a standard room too have, the rooms were slightly rough around the edges and had general ware and tear but that didn’t bother us much. Overall very happy with our stay, and will be coming again.

This property is appalling. Not even 1 star accommodation. The reviews and website promise much but it is a massive shock when you arrive. The building is run down to the point of dereliction in parts. It's is tired , filthy track marks in all carpets, ingrained dirt around door handles, dirty pools, hot tub not working and also looked unclean, sauna not working. You suddenly know what you are in for when the first thing they show you is how to lock and open the reception door! The reception area immediately tells you all you need to know, it's just abysmal. I cannot believe I was conned out of money for a suite which was anything but. Dirty curtains, a window with a wide crack repaired with sticky backed plastic. A king size bed which was 2 singled pushed together with 2 single mattresses. And if you looked beyond the white sheets (Which were the only thing clean) you would be shocked. We arrived gave it the benefit of the doubt but dirty cold pool visit later booked an alternative and left. There is cctv everywhere...which makes you question what kind of clientele this place is used to. When we went to check out Even though we did not want a refund as just wanted out of there tbh, the receptionist / manager argued with me that his hotel was clean and I should lower my expectations given what I paid! Total disregard for the customer experience, showing to me that either he has no idea about running a hotel and this is a hostel or he is a naturally hostile person. This hotel in my view is purposely seeking to mislead people, the pictures are obviously historic, the hotel seems to be more of a hostel. I cannot even begin to list the litany of woes with this place. AVOID AVOID AVOID.

Very disappointed with our 3 night stay in this hotel. The owner clearly doesn’t make any effort to make this hotel attractive to guests. The unstaffed hotel makes to difficult to resolve problems 😤 There is 0% kerb appeal and the photos on the website are not recent