Arden House

We found Arden House when looking for a base to go to the NEC for a show. It's in a lovely area, and close enough to the NEC/airport to get a taxi for under a tenner. The room we had (Macbeth) was clean and tidy and very comfortable. We had a good night's sleep in the very comfy bed. Raj is a gentleman and very attentive. He cooked us a lovely breakfast and was lovely to chat to.

This was the most horrific experience. On arrival the reception was rude and didn’t wish for us to have breakfast before 9am. (We had a work event to attend at 9am) after some persuasion it was agreed 8am but no hot food. If we are lucky we may get an egg… I’m not sure if he was trying to be funny. Eventually after what felt like an interrogation and verbally abused in a sexual manner we were given the keys to our rooms…. See photos. We actually complain about this and most definitely did not feel safe to stay here. The reception got very aggressive with us and threw us out using foul language. This is all very clear on the CCTV if it actually worked! It’s nothing like the photos online. When outside after having the door slammed on us I contacted the owner as she had given me her number earlier that day. The owner was obviously in shock and said she would call us back. This never happened. They had already took full payment from a week earlier which should never of happened as it was pay on arrival! Luckily we were able to find alternative accommodation. Actually cheaper and cleaner…… this did however ruin our evening as we had a dinner reservation, we missed. It took several days to get a response from them. Obviously, with a totally different perspective… The place was filthy The one staff was rude and unaccommodating with what we had payed for. The way we were treated was shocking.. this place is not safe and daylight robbery… I have stayed in a hostel for £20 which was better than this ……. Definitely not worth the money.

Great service, lovely room, friendly host, and even made me a nighttime sausage sandwich after attending a gig at the nearby NEC! Thanks Raj! Great communication before we arrived and were keen to fit in with our arrival time. Very comfy bed too!!

Wow this takes some beating, it is literally a house in the middle of a housing estate. Everything is grubby, shower, cups, cutlery, bathroom, and you can't check in until 4 pm, to top it all you can't have an English breakfast despite advertising bed and breakfast. Understand religious restrictions but why run a b&b or indeed advertise breakfast, definitely one to steer well clear of, I've had better sleep in a tent

Absolutely filthy place. Description is nothing like reality. I have never stayed anywhere as disgustingly dirty as this place. The breakfast was a tray in the room of a couple of prepackaged items and a carton of milk in a dirty fridge that had been opened. We couldn’t get away quick enough. This place has got to be a health hazard. Do yourself a favour and stay away