Four Points by Sheraton Bintan, Lagoi Bay

Not very family friendly. We stayed 3 nights, 2 Nights have party till 10 pm. If you come with young kids who need to sleep before 10, then you might have problem. Staff is quite friendly but a bit too much. During one of our meals, we got asked how is the food 8 times. Quite disturbing when you are having a meal. The toilet shower has no door. So easily water gets all over the toilet. I feel the main use of towel is to wipe off water on the floor. So suggestion is not to use the towel if you stay here .

A Truly Memorable Stay at Four Points by Sheraton Bintan Lagoi My recent stay at the Four Points by Sheraton Bintan Lagoi in room 8006 was simply outstanding, thanks to the incredible staff who went above and beyond to make our family feel welcome. Their dedication to service and genuine warmth was evident at every turn. First and foremost, the entire crew working at the hotel deserves immense praise. From the moment we arrived, we were consistently greeted with smiles. It felt like everyone, no matter what they were doing, would pause their work just to acknowledge and greet my family as we walked past. This simple gesture made a huge difference and contributed greatly to the welcoming atmosphere. I also want to give a special shoutout to a particular male staff member at the Rempah Kitchen restaurant where we had breakfast. My child was only eating a banana, a sausage, and a hard-boiled egg, and this staff member, wearing a different uniform, showed incredibly sharp observation. He quickly noticed my child's limited choices and came over to our table. He proactively offered to get him something else, like pasta, and even offered him a hot chocolate. His attentiveness and kindness were truly remarkable and made us feel so cared for. My apology for not getting your name. Lastly, a big thank you to our exceptional housekeeper, Mr. Bahar. His attention to detail was impeccable. Every day, he left dedicated notes for us, which were such a thoughtful and personal touch. The different animal towels he created daily were a particular highlight—they always sparked conversation and brought so much joy to my son. The staff at this hotel are what make it truly special. Their amazing service, attentiveness, and friendly attitudes made our family vacation an unforgettable experience. We can't wait to return.

The surrounding area looks good，the swimming pool is clean. While inside the room got cockroach and the toilet smells bad sometimes.

Overall a decent hotel at a good price, staff are very attentive and service is good. The room itself had a few issues: glass door access to the yard could not be locked and this is a safety concern as the Cabana room is apparently a shared access across the floor. We were upgraded next day to the suite which was a much better room, so it was a nicer service recovery.

Service and staff is amazing. Some parts of the room wasnt mantained properly — moulds on the cabinets, vinyl flooring came out. Location is great, 3-5 mins walk away from shops. The second night we booked a room that was suppose to include a jacuzzi but because of miscommunication they gave us a room without one, to compensate, they upgraded us to a villa.

Conveniently located near the ferry terminal. Clean, new, great service. Facilitated early check in and late check out. Big pool big gym. Happy with the stay!