Four Points by Sheraton Bintan, Lagoi Bay

A Truly Memorable Stay at Four Points by Sheraton Bintan Lagoi My recent stay at the Four Points by Sheraton Bintan Lagoi in room 8006 was simply outstanding, thanks to the incredible staff who went above and beyond to make our family feel welcome. Their dedication to service and genuine warmth was evident at every turn. First and foremost, the entire crew working at the hotel deserves immense praise. From the moment we arrived, we were consistently greeted with smiles. It felt like everyone, no matter what they were doing, would pause their work just to acknowledge and greet my family as we walked past. This simple gesture made a huge difference and contributed greatly to the welcoming atmosphere. I also want to give a special shoutout to a particular male staff member at the Rempah Kitchen restaurant where we had breakfast. My child was only eating a banana, a sausage, and a hard-boiled egg, and this staff member, wearing a different uniform, showed incredibly sharp observation. He quickly noticed my child's limited choices and came over to our table. He proactively offered to get him something else, like pasta, and even offered him a hot chocolate. His attentiveness and kindness were truly remarkable and made us feel so cared for. My apology for not getting your name. Lastly, a big thank you to our exceptional housekeeper, Mr. Bahar. His attention to detail was impeccable. Every day, he left dedicated notes for us, which were such a thoughtful and personal touch. The different animal towels he created daily were a particular highlight—they always sparked conversation and brought so much joy to my son. The staff at this hotel are what make it truly special. Their amazing service, attentiveness, and friendly attitudes made our family vacation an unforgettable experience. We can't wait to return.

This place sounds absolutely lovely for a peaceful escape. It seems like the perfect spot to unwind by the ocean. While there may not be many shops nearby, the beautiful beach itself sounds like a fantastic draw. It's great to know there are quiet havens like this for a truly relaxing getaway. I can already picture myself enjoying the serene atmosphere.

We had such an amazing stay at Four Points by Sheraton Bintan! The staff were absolutely incredible—so warm, cheerful and genuinely caring from the moment we arrived. The sweetest surprise was the beautiful birthday room décor for my daughter; it made her feel so special and created a memory we’ll never forget! The hotel was sparkling clean, the food was delicious (especially breakfast!), and the beachfront location in Lagoi Bay was just perfect for a fun and relaxing getaway. With fantastic service, great vibes and such thoughtful touches, this hotel truly exceeded our expectations—we can’t wait to come back!