Hotel in zona Kinomuseum, Berlino

Excellent location never more than 30 minutes away from landmarks we came to see. Received a very warm welcome from Mirna who gave us good information about getting around Berlin. Room was very clean and comfortable. Hotel is having refurbishments but was very in the background no noise at all.

Avevamo una quadrupla decisamente spaziosa e con il bagno nuovo. Il personale è molto gentile e disponibile. Abbiamo potuto lasciare gratis il bagaglio sia all'arrivo presto che alla partenza in serata, top! Colazione internazionale di buona qualità sia dolce che salato. Il quartiere non è il massimo ma non è assolutamente pericoloso, siamo usciti anche di sera senza problemi. Nei dintorni ci sono molti locali e ristoranti. Si trova a circa 100 mt dalla metro di Hermannplatz che è linea diretta su Alezanderplatz. Un ottimo compromesso qualità prezzo. Lo consiglio

During my recent stay at your hotel, I encountered a number of issues that affected my overall experience. While the hotel appeared relatively new and clean, there were several areas where improvements are needed. 1. Blocked Floor Drain: One evening, as I prepared to take a shower, I noticed that the floor drain was completely blocked. This was highly inconvenient and unexpected. As a hotel guest, I believe it is not my responsibility to unclog drains manually. The task was unpleasant and should have been addressed by the hotel staff promptly. 2. Lack of Proper Cleaning Services: The cleaning services provided during my stay were disappointing. We had to repeatedly request basic cleaning essentials such as vacuuming and toilet paper. It was frustrating to spend a significant portion of our vacation time coordinating with the cleaning staff, especially considering that our requests were not excessive. 3. Inadequate Floor Cleaning: Upon arrival, we noticed that the floors were dirty and had not been properly vacuumed. This gave a poor first impression and indicated a lack of attention to detail in maintaining cleanliness. 4. Inconsistent Trash Management: The handling of trash was inconsistent. While one of the trash cans was emptied, the other remained full, suggesting an incomplete job by the housekeeping staff. Consistency in maintaining cleanliness is crucial for a pleasant guest experience. 5. Inconsistent Towel Change Service: The towel change service was also inconsistent. Some days, the towels were replaced, while on other days, they were not. This inconsistency can leave guests feeling uncertain about the level of service they can expect during their stay. 6. Misleading Information about Air Conditioning: One of the most significant issues we faced was the absence of the air conditioning system that was promised on ***********. This was particularly problematic as we had a family member with asthma, and the lack of cool air aggravated their symptoms. False information provided regarding amenities is not only misleading but also poses potential health risks to guests. I hope this review provides comprehensive feedback that will assist the management in identifying areas for improvement. It is my sincere hope that necessary actions will be taken to rectify these issues, ensuring that future guests have a more positive and comfortable stay at your hotel. Due to these problems, we decided to check out a day earlier than planned. We hope to hear from you regarding our concerns and the appropriate resolution to address the issues we encountered during our stay.

L'Estrel Berlin è un hotel impressionante. Le camere sono spaziose e confortevoli. Il servizio è professionale e precondizionato. Il buffet per colazione offre una vasta selezione di cibi deliziosi. La posizione dell'hotel è conveniente, vicino ai mezzi di trasporto pubblico e alle attrazioni. In generale, un hotel consigliabile per un piacevole soggiorno a Berlino.

La posizione è perfetta!! Alexanderplatz è proprio dietro l'hotel! È conveniente in quanto molte attrazioni turistiche sono raggiungibili a piedi e si trovano molti ristoranti e centri commerciali!! Questa è la scelta migliore se stai pianificando un viaggio breve. La vista era spalancata quindi non ero soffocante ed ero soddisfatto! Lo consiglio! Tuttavia, non c'è il frigorifero in camera... Potrebbe essere più deludente se avete prenotato l'hotel in estate. E le stanze sono molto piccole Il bagno è in vetro trasparente, quindi potrebbe non essere adatto per stare con la famiglia (ci sono delle tende, ma non possono coprire tutto). Se hai intenzione di rimanere a Berlino per un lungo periodo di tempo e non viaggi con una famiglia dello stesso sesso, potresti doverci pensare. Tuttavia, data la posizione perfetta, questo hotel è consigliato a viaggiatori a breve termine!!

Ho visitato recentemente questo hotel con il mio ragazzo e sono stato molto impressionato. Abbiamo arrivato poco prima dell’iscrizione e ci è stato permesso di andare in camera nostra. La camera era molto spaziosa con un letto estremamente confortevole e una doccia sorprendente. Anche l'ultimo giorno il nostro volo non era per un po' e avevano il permesso di aspettare nel lobby dopo l'uscita, che aveva bellissimi divano e posti a sedere, era tranquillo e c'erano persone che lavoravano. Il personale era molto lodevole e grande per il prezzo.

Cuscini molto piatti e inesistenti. Alcuni atteggiamenti del personale erano un po' a desiderare. Oltre ai servizi di base in camera. € 4 per una bottiglia d'acqua in camera pazzesco quando il distributore automatico al piano di sotto € 2 per l'acqua. Non è stato facile riscattare l'incentivo per non aver utilizzato le pulizie. La cassaforte in camera non funzionava

Le dimensioni della camera sono ok, i camerieri sono molto gentili, la pulizia è buona, la colazione è ok, c'è molta scelta di pane e formaggio, ma il cibo caldo contiene solo uova, funghi e pancetta, e il prosciutto comprende anche pollo e maiale, ma il colore sembra buono. Non troppo fresco. La posizione è sicuramente un vantaggio: se cammini velocemente, puoi raggiungere l'ingresso della stazione centrale di Berlino in cinque minuti. Ci sono molti ristoranti e supermercati nelle vicinanze. Questo hotel può essere considerato un business hotel in Europa. Ci sono molte attrazioni nelle vicinanze, tra cui il Palazzo del Parlamento e la Porta di Brandeburgo, che richiedono dai quindici ai venti minuti a piedi. Si consiglia di acquistare una tessera per i trasporti, che è molto conveniente.

Tutto senza problemi. Buona colazione. Ascensore. Solo pochi parcheggi. Puoi parcheggiare in strada. Ambiente piacevole di case monofamiliari. Perfetto per un breve soggiorno. Calmo, nessuna festa.

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.