Alpenresidenz Buchenhöhe

定了三晚的帶有花園景緻的房間，結果大失所望，房間沒有任何花園景緻，正對着山包，如果不是從一樓換到三樓，三樓的房間有小小的天窗，連外面的天氣都不知道。好的房型沒有在攜程提供。1500一晚也並不便宜，我們衹能白天都在外面玩，回去睡一覺。早餐的價格是13.9，也不是9.8。供大家參考。圖一圖二是二樓的陽台。

環境很不錯！18:30 Check in 的時候，服務員下班早，把鑰匙放在Locker裏，給我郵件密碼。

Very nice mountain place in a fabulous scenery outside, and just down from the famous - or infamous - Eagle's nest ... Nice, large and modern rooms in a chalet-type building with the view outside ... except the bad weather/rain we had when arriving ... Nice and friendly staff. Gorgeous breakfast.

We stayed one night at the Alpenresidenz Buchenhöhe in Berchtesgaden with our two young children after a long drive from Strasbourg. We found the rooms clean, spacious and functional for our short one-night stay in the breathtaking Alpine region of Berchtesgaden. The views from our room were beautiful and it felt refreshing to take in the clean and crisp air after our previous city stay. Breakfast was varied and adequate (but for the over salted savory food which was unpleasant). We enjoyed the fruit and our children, the local pancakes! Our experience was somewhat sullied by the lack of hot water in our rooms (which seemed to take about 30 mins to heat up as only one out of the four of us managed to enjoy some hot water). We immediately flagged the issue to the gentleman at check in on arrival. He was apologetic and did the best he could to fix the issue, albeit temporarily (and for one person). Unfortunately, we ran into the same problem the next morning. What shocked us the most however was the unfriendly and rigid response of the lady at the reception when we asked for a monetary gesture for the inconvenience on checking out. Her initial reaction was one of scepticism (as if we were making the story up) followed by an abrupt "we do not give discounts here" and "oh but everyone at the residence is showering at the same time". We value client service as much as comfort and having travelled extensively around the world, we find that the customer experience can completely transform someone's stay, regardless of the class of the hotel or residence. For completeness, we note that when we did pay the bill, a 10% discount had been applied. It is only a shame that a customer was made to feel bad before such a gesture was extended to us. It is the little things (such as a smile or an apology) that go a long way. The lady in question may well benefit from upskilling in customer service.

Clean, spacious rooms with modern bathrooms. Large free bottle of water, no minibar. Very good breakfast with a wide selection also offering fresh pretzels. Dinner possible in the typical Bavarian restaurant Holzkafer next door (was open from 18 to 22). They give a Guest Card with the room which offers discounts on nearby attractions such as car parks, discounts on tickets - 4€ for the Jennerbahn cable car etc. Free parking in front of the hotel. Reception open only during checkin(15/18) and checkout(8-10). The bells at the nearby church ring every hour - from 7am in the morning and 9pm in the evening. Close to the Eagle´s Nest as well as other attractions (Jennerbahn cable cars, Königssee lake).

The property itself is lovely and the breakfast was great. We stayed during a very warm time and since there is no air conditioning we needed to sleep with the windows open. That helped to cool the room but unfortunately the cigarette smoke from the families below wafted up and right into our room. The staff was helpful during our stay and overall friendly. While the hotel is technically 15 minutes away from Berchtesgaden the only way to access it without a car is to take the bus from town but it stops running at about 6pm meaning that you need to take a 20 Euro cab ride up. The hotel does give bus vouchers while you are staying there which were very useful during the day but once you check out you can't use a bus voucher to get back into town.