Kannawaen

My stay at Kannawaen Beppu was absolutely wonderful from start to finish. From the convenient shuttle van to the bus station to the thoughtful small amenities provided, every detail was handled with care. I especially loved the traditional ryokan experience—wearing a yukata to both dinner and breakfast made it feel truly authentic. The onsen was relaxing and beautifully maintained, adding to the peaceful atmosphere. The location is great too—just a short walk from Jigoku (the famous "hells" of Beppu). Dinner was a highlight: the teppanyaki course was not only delicious but well worth the money. The traditional Japanese breakfast the next morning was equally impressive—fresh, flavorful, and unlike anything you’d find at a typical hotel. Kannawaen is perfect for a short escape, whether you’re seeking relaxation, cultural experience, or both. I highly recommend it to anyone visiting Beppu!

I highly recommend this hotel if you want the full ryokan experience. It offers a complete set of amenities, including yukata and an onsen bath. The bathroom is fully equipped, the interior is well-designed, and the room is very comfortable. The staff are friendly.

I recently stayed at Kannawaen Sanso Ryokan, and it was a truly remarkable experience. From the moment I arrived, the staff’s warm hospitality made me feel welcomed and relaxed. The ryokan is set in a beautiful, serene location, surrounded by nature, offering a peaceful retreat from daily life. The room was spacious and tastefully decorated in traditional Japanese style, blending modern comforts with authentic charm. The private onsen attached to my room was a highlight, allowing me to unwind in soothing hot springs while taking in the picturesque views. What truly sets Kannawaen apart is the attention to detail and personalized service. The staff went out of their way to ensure everything was perfect, making me feel truly cared for throughout my stay. If you’re looking for a luxurious, tranquil getaway with impeccable service and a true Japanese experience, I highly recommend Kannawaen Sanso Ryokan. It’s a place we would love to visit again. Note: they provide shuttle from/to station with time slot! Convenient

Very spacious room and staff is very attentive. It’s located near the famous Umi Jigoku. TV

I recently stayed at a hotel booked through Trip.com, and while the location, cleanliness, and facilities were quite nice, I had a very disappointing experience with the service provided by the hotel staff. When I booked the hotel, the description on Trip.com (in Korean) clearly indicated that the room would have two beds and two floor beds. However, upon arrival, we found that the room only had two beds and one floor bed. When I brought this discrepancy to the attention of the hotel staff, they informed me that we would need to pay extra for an additional floor bed. They explained that the description in the itinerary merely indicated the maximum capacity of the room and that, since we had booked meals for only three people (breakfast and dinner), we could not receive an extra floor bed at no charge. I opted for the three-person meal plan because one of my family members is a five-year-old child who does not eat much, and I wanted to avoid unnecessary food waste. I understand that interpretations of the itinerary may vary, but the attitude of the hotel staff was unacceptable. During my communication with them, I was put on hold for five minutes, only to be told that there was nothing they could do. After urging them to adhere to the terms of the itinerary, I was placed on hold again for ten minutes. Unfortunately, I had to hang up as it was time for dinner, and the hotel did not follow up with any response after I returned. This experience significantly affected my family's mood, and what was supposed to be a pleasant stay turned into a frustrating ordeal. I hope that Trip.com can address this issue to prevent future guests from having similar experiences.

Environment is good. Hotel staffs are nice and friendly. Food are good too!