Nèroli Bio Relais

Very disappointed with what was promised in online photos and what the reality was. The view of Etna was great. The staff were very pleasant - especially Isabel...however outside of that, I was left uninspired. Food from the kitchen was basic, for dinner. I would not recommend it when Catania is a 20min drive away. As for breakfast, a sad buffet, with lukewarm frittata, fruit, granola and juices. (See pictures). Had the price point been minimal, I would have accepted, but for the cost of the stay I would have expected more. There was no easy availability of water - everything had to be bought from the hotel - which is fine, but then you end up purchasing +++ 750ml glass bottles, over the course of your stay. The towels - in the room were thin, and for the pool were the cheap ones bought from Decathlon. For the price we were paying I expected better towels. Overall, this place has potential, but considering the cost, is fundamentally an uninspiring and disappointing stay with many small factors resulting in a tarnished experience.

This is my 2nd stay and I was absolutely deleted to come back again. I travel extensively and generally stay at chain hotels just for the consistency. However, sometimes circumstance dictate otherwise. In this particular case it was a blessing. I honestly chose the Nèroli due to it proximity to my work. What a stroke of luck, it turned my business trip into a working vaction. Location is everything, Nèroli is located in the middle of a farm and I believe it was an old monistary. The first thing I will say about it is the Nèroli is it is quite. On both of my visits I was able to just open my balcony door and soak up the peace. The only noise I heard was cowbells of in the distance, very relaxing. They have done an incredible job updating the entire place. Everything is fresh an upto date but with a slight rustic feel. The rooms all have A/C and excellent wifi. The bathroom are nicely renovated and the beds are comfortable. Everything is always very clean and in showroom order. Then there us the restaurant. This is a small establishment and I suspect the guests are the only patrons. So it understandable the menu is not huge. But it is delicious. There or 4 or 5 appetizers, first course, main course and dessert. I've pretty much tried it all and have never been disappointed. From my understanding everything is either grown con the farm or purchased local. It is all very fresh. Oh, the wine list rocks. None of this would matter without the staff. They are the definition of hospitality. As I mentioned early, this is my 2nd visit. My travel plans absolutely fell apart when I was trying to get to Italy. I had to make several changes to my travel plans. They were extremely quick and accommodating. I didn't have to deal with automated phone system. I did most of it via email but the responses were very quick. I did make a few phone calls and was very pleased to talk to a couple people who spoke excellent English. On my 2nd trip I wanted to book my room via their web site. The automated booking said they didn't have availability for one night. I decided to send a quick text to see if they could help me out. Within a few minutes they had worked it out so I could stay the entire trip. They have been so accommodating. They don't start breakfast until 8:15 and I have to be to work at 7:00. During check in we discussed this. When I was having dinner I was asked what I wanted for breakfast. They would fix me a to go box that I could put in my fridge and take it with me in the morning. Then they put a coffee machine in my room. You will not find that kind of customer service in some hotel chain. Thank you.