Hotel in zona Chafariz Carlos Drummond de Andrade, Belo Horizonte

Summary: Novotel BH provides a comfortable stay, with an excellent on site restaurant, but some service quality issues with the front desk staff take the shine off the experience. The good: Room: room is large compared to other Novotel I have stayed at recently. Big, comfortable bed and a large, hot, high-pressure shower. Excellent black out curtains and in room AC. Nice views of the city as well and surrounding hills. I got to enjoy a spectacular lightning storm on my last night. Restaurant: the on site restaurant is excellent, so much so I left a seperate review for that. Sebastiao and the restaurant team are fantastic and so was the food. Housekeeping: thank you to the team for their excellent service each day. Including leaving me a nice note when they heard my guest was unwell the night before and provided new towels and sheets on request without any issues. The bad: Accor status recognition: there was no recognition of my gold status on check-in and the welcome gift was a strange keychain/bottle opener; rather than the standard water or food item that I would have much preferred. A welcome note was left in the room, but in Portuguese. Front desk: check-in was a rough experience. When I arrived there were four staff, none who were serving customers and they all nudged each other while giggling to gesture for someone else to serve me. This property does share an entrance with the adjacent Ibis Budget - from this experience I thought I may have entered the wrong hotel. There is extremely limited English spoken by the front desk staff as well, my check in was conducted via grunts and nods. Keycard: thankfully not as bad as my recent experience at the Novotel in Rio, but my keycard stopped working twice during my three night stay - forcing me to waste time going to the front desk. Conclusion: with some retraining and enhancements to the service provided by the front desk, this hotel could easily become a four star rating. Right now, it’s just average in my opinion.

Such a wonderful time spent at Hilton Garden inn! After almost 30 years without visiting my hometown I was greeted with a wonderful team! Thank you so much for making sure I was comfortable! You guys did everything to accommodate me ,to make me happy as I went to say my last goodbye to my mother… Thank you for everything you all did for me! In this time of sadness. I left happier than when I arrived! Everything was the way I expected: such a clean rooms! Spacious, slept like a angel! No noises at all! Amazing shower! (Just how I like) Felt like a waterfall! All though our language is português, everyone English spoken! So Awesome! Not to mention the beautiful city view! I consider now my HOME. Can’t wait to go back in a different circumstances and be able to enjoy all the amenities! Thank you!!! Muito obrigada!!! All the best, Juliana Melo

Located in a quiet and safe neighborhood where there are many small shops and restaurants. Nice modern design. Small pool on rooftop. Very good breakfast. The rooms are nicely decorated and have a lot of space. I recommend the junior suite as they are even more spacious. Most staff members are really nice. They do their best to make your stay as comfortable as possible. I had some small hiccups but I really appreciate their efforts to overcome these small issues. Some staff members do not speak English but you still can manage. Thanks to all the staff members and managers (Jessica, Lidia, Daniel etc.) who helped me have a great stay.

Super charmoso, prédio retrô dos anos 1930. Ama gostosa, roupa de quarto limpíssima, otima higiene. Localização melhor não há. Funcionários atenciosos, café da manhã com pães e queijos fresquinhos, fartura de frutas, sucos, iogurtes e muita coisa legal pra fazer no entorno. Voltarei .

Infelizmente eu realizei uma reserva errada e a trip não me reembolsou mesmo Pedindo com antecedência. Me ligaram umas 3x mas só funcionário falando em inglês e eu não falo inglês.

O Hotel passou por uma reforma estrutural recentemente. O quarto foi confortável, acomodou 03 pessoas com tranquilidade. Ótimo armário, chuveiro quente com aquecimento solar, café da manhã satisfatório. Equipe gentil e atenciosa. Garagem pago à parte. Recomendo. Voltaria a me hospedar lá.

Ottimo hotel! La camera non è molto grande, ma sufficiente p alloggiare molto bene 1 persona o 2 persone con poca bagagli. Io considero la posizione molto buona TB. Il colazione è molto buono e ha superato l'aspettativa. Vale la pena il ritorno di qdo ho bisogno di ospitarmi di nuovo in BHte!

L'hotel è fantastico, ma un hotel di questo porto non funziona Internet e in pieno domenica due ascensori non funzionano ha causato un grande disturbo, ancora più per l'evento che ha avuto questo giorno ...lamentabile

hotel é super bem localizado. Muito limpo e pessoal acolhedor. Café da manhã maravilhoso. Garagem deixa um pouco a desejar... principalmente em carros maiores. num geral o hotel eh muito bom.

Ho ospitato per le vacanze. L'hotel ha una bella vista, il parcheggio costa 30 reali per notte, ma se avete una macchina molto grande sarà difficile entrare. Mi hanno dato una camera nel terreno e non sono riuscito a dormire per il rumore: notte chiara. Per quanto riguarda i dettagli: blackout rasato, lenzuola di basso piccolo che non forava il letto, controllo dell'aria completamente sporco e grudento. Il personale della ricezione è molto educato e disponibile, perché il manager è tutto meno che il manager: slegante e sconveniente. Non tornerò e non consiglio!