Hotel a 4 stelle popolari a Bellshill

Sadly the excitement of the location and alleged star rating was soon swept away even as you approach the car park. It looks sad. We were shown the empty restaurant but no menu, no room folder either to entice you to dine. Room was freezing and no thermostat we asked about heating or if there was a warmer room. Reception cheerily moved us to a room facing the sun, that hadn’t been cleaned, we then successfully relocated. The wait in the corridor for room keys was used to spot the dust and broken lampshades. The new room was pleasant and reasonably clean but still no working heating and had grown cold after we had visited a local restaurant so we requested a heater, it was broken and another found but this would not have passed any H&S inspection. We were very grateful to the receptionist who must be desperate for some investment to make her job less of a fighting fire role. Breakfast had a huge buffet with 3 cars in car park? We shared the room with one couple. The fried egg and black pudding were fine bacon sadly another story, the view of the patio overlooking the Loch should be wonderful but is somewhat marred by neglect. I’m still nursing a bruise on my foot where the anti theft device failed on shampoo dispenser in the bath. This mainly down to lack of investment but management skills should transform the guest experience for very little cost. £10 for a pint and half of Cola doesn’t encourage you to buy another round wonder why no one else was in bar at 9pm.

E'stato un'esperienza fantastica. Abbiamo fatto un orribile hotel in questo e era come trovare il paradiso.

Il servizio era brillante, il personale era molto amichevole, grande posizione

Excellent service from walking through the door Mark on reception was pleasant efficient and very helpful at check inn ,my room as ready a little early and was still allowed to check inn , room was good with no issues nice and clean bed very comfortable, all the staff are very pleasant and welcoming, food and service i cannot fault , for me the location is ideal being close to the M74 , a good overall hotel staff location and rice rolled into one , i will be staying here again well done guys . Martin Aspinall.