Pierre & Vacances Residence La Marelle et le Rami

Well where do I start?! I am sitting here in the apartment No2. Before we could do anything we have had to hoover and wipe down all the surfaces. The carpet had dog? Hair on it and crisps and other crumbs , the surfaces were sticky and had spill marks which cleaned off easily so we knew cleaning had not been done. The fridge stank of off milk mainly because there was a layer of dried on milk on one of the shelves. The fridge has no bottle holder as it’s missing probably broken. This place definitely hasn’t been cleaned.There was still linen and towels from the previous guests in the bathroom and bedroom. No linen for us still at 17:30. We asked the cleaners to come back and used a translator on Google to impart our discussed. At 7pm we got plates out for tea all but 4 were dirty not just a little dirty but almost like they had been put straight in the cupboard from use. They are as I type still with reception as we took them all down to reception and walked away. It’s not our job to clean after the previous guests. And if you are the previous guests I hope you loose your deposit your filthy. The apartment is size wise ok but it is on the ground floor facing the car park. No privacy, curtains in bedrooms really need to stay closed as people are constantly walking past with dogs. We asked if there was another apartment available but no even though we were some of the first guests to arrive. I’m not sure what it was but I feel if we had been French we would have been moved or not given this apartment in the first place. The place is dated furniture needs replacing. It needs redecorating and bringing into the present century. There are two showers one on it’s own with the toilet and one over a bath not sure why two showers and only one toilet. The apartment is for seven there is not enough seating for 6 let alone seven. Luckily we are only 5. The staff attitude is one of contempt. We have not had an apology for anything. The receptionists perked up slightly when I said I have photos. She seemed surprised. I asked her if she had heard of trip adviser. This is written on the first day of a ski holiday which has been cancelled twice we went fot a voucher rather than a refund now I’m thinking why? THIS PLACE IS NOT COVID SECURE I DOUBT ITS E-COLI OR C DIFF secure either. I expect to get my deposit back as I hand the keys back not 8 + days later. Stay tuned for further updates as the week progresses.

This is the third time to La plagne and we have always had a fantastic time staying with Pierre Vacances - exceptional value for money - clean and warm what more could you want? - the return of the €200 deposit would be nice - it has now been 8 days since we returned and it has still not been credited? Despite chasing daily and an assurance it was being processed still no joy?

Un directeur souvent absent et incompétent. Des tensions certaines avec son équipe. Pas de lave-vaisselle pendant la semaine entière de location. Il finit par nous donner un vieux panier poussiéreux pour transporter notre vaisselle et aller la laver dans un autre appartement, jusqu'à ce que celui-ci soit réservé... Pas de télévision pendant 48 heures. Pas de wifi. Si on ne passe pas voir à l'accueil, on ne nous donne pas de nouvelles. SAV Maéva qui ne répond pas avant la fin du séjour et qui, au final, ne nous propose qu'un dédommagement de 50€. Avec autant de désagréments pour une location à 1165 €, c'est inacceptable ! Dommage car la résidence est très bien située et était très bien gérée avant le changement de directeur !

L'accès a la station est déplorable, la circulation est"regulée par des feux tricolores qui jouent un rôle de bouchon pur et simple. Bilan, Lyon les Coches, 6h! Prévenir de notre retard fut une longue histoire, car:"un grand nombre d'appel ne nous permet pas de vous répondre..." Les lits sont faits, mais pas de serviette! Le lendemain, l'accueil est... Absent Bon, la station est sympa, mais la qualité de service P&V est proche de rien. Nous ne sommes pas satisfaits.

Le bâtiment est bien placé, au pied des pistes, quand il y a de la neige on chausse et déchausse devant l'immeuble. les appartement sont grand et bien agencé, un petit bémol sur les banquettes peu confortable. la vue coté mont blanc est superbe.