Hotel con piscina a Belle Isle

On September 29th, I booked a hotel and requested shuttle service and early check-in. i explained to agent that i need a hotel from 10am to 4pm because my flight at 6pm. So early check in was important. She assured me that its no problem. I called the front desk of Quality inn to confirm these arrangements, but they informed me that there was no shuttle available. The staff member I spoke to was unfriendly and suggested I take a taxi instead in rude manner. When we arrived at the hotel, the front desk- Raul informed me that check-in was at 3pm, despite my request for early check-in. I explained the situation again, but he told me to wait until 3pm. I contacted an agent named Jason, who tried to assist me by calling the concierge. Unfortunately, the concierge was unhelpful and unfriendly towards Jason as well. Jason transferred me to customer service, and they also spoke to the concierge. These conversations with three different agents took a total of two hours. During this time, I observed the concierge accommodating two other individuals while completely disregarding our presence. Eventually, customer service informed me that the concierge will assign us a room. However, cancelling the reservation was not an option as the concierge mentioned a penalty fee. I was left perplexed as to what this penalty entailed. Furthermore, the concierge's unprofessional behavior persisted even during the check-in process. Consequently, I received incorrect information regarding the availability of shuttle services and early check-in. I was treated very rood and unfair.

Great hotel, convenient location in walking distance to some airport car rentals. Very clean with style decor. Big flat screen in the room, all dove washing liquids (shampoo, body wash, conditioner, body lotion). Variety of food for free breakfast. Gas station just next to hotel, which makes it convenient to refuel your rental car before returning