Susesi Luxury Resort

The perfect holiday. Every aspect of our 10 night stay was perfect. Loads of choice in the main restaurant,all branded drinks, carlsberg ,tuborg or coronaa beer in bottles a -la-cart restaurants so nice.we dined at the fish and Indian a-la-cart restaurants.first one visit free then 15 euro per person.worth every penny.All the staff were brilliant.huge place.dont need to go out of the complex. Minibar fully stocked every day. Clean towels and toiletries also replenished daily.entertainment of an evening superb. Cannot fault any part of our stay. If anyone is looking to stay in a fantastic 5 star holiday in Turkey not far from Antalya 30mins this is the place for you.

The Susesi Luxury... WOW, where do we start?? We stayed at this hotel for two weeks, from mid-September to early-October. We were welcomed to the hotel by the lovely guest relations team, and by the amazing Semina. We did not have to do anything other than sit down, relax and have a drink whilst she checked us in, explained all of the key information about the hotel and showed us to our rooms. The room itself was lovely, but we had a couple of small issues we mentioned to Semina, and without hesitation, we were not only given a new room, but a better room in a nicer part of the hotel! I cannot recall a time when I have visited a hotel and had everything done so easily and without hesitation. The staff at reception were also exceptional, friendly and on hand to help and answer any questions. The hotel itself was beautiful, with grand architecture and top-of-the-range facilities. The bedrooms were flawless, the swimming pools were gigantic with a lazy river-style pool that ventures around a large majority of the hotel. I believe there were 7 A La Carte restaurants (some of which come at a small additional cost, normally 15 EURO pp) where the quality of food was outstanding, along with the staff who served us. We did choose to predominantly eat in the A La Carte's, the main restaurant was good but was often busy at times with a similar food offering, whereas we enjoyed being able to eat in different locations with different cuisines. All in all, the staff were friendly, the all-inclusive option was good value for money, and the evening entertainment was incredible. Whenever we needed something, had a question, or needed support, Semina was available and went above and beyond to help us. I cannot thank her enough for making the holiday that much better, the experience wouldn't be the same without her and I would advise anyone visiting the hotel to speak with her or the guest relations team should they need any support. If the hotel did want to improve any areas, I would suggest: - Poolside service - Smart TVs in the bedroom would be beneficial, especially if you have children who want to watch Netflix etc. - Sunbed policy - this was occasionally problematic when the hotel was busy, but is an issue I have observed nearly everywhere I have gone. Perhaps introducing an area/pool where nobody can reserve sunbeds would be beneficial? I would be more than happy to discuss any of the above if the hotel or anyone else has any thoughts, questions or comments.

Currently staying at this resort. Once they hand over the keys they no longer care about you. They are way understaffed at around mid afternoon it will take at least half hour to get a drink. No service at the main restaurant especially at breakfast. It is quite common to not be asked for a drink. We have to fetch our own baby chairs. At our disappointment the resort is hosting a function for a Turkish insurance group. (According to one person there are 1000 people in the group). I have stayed at other resorts where this has happened. But to my frustration the resort have allowed them to mingle in the same main restaurant as the rest of the guests. The main restaurant was so busy, no one could get a table, the queue for the lamb chops were about 30 people long we couldn’t eat what we wanted. No plates where available and no servers on the cheese selection. All in all the meat is always over cooked. Then last night we heard them come in at around 3am trying to get into our room which my wife jumped out of her skin. The mini disco is poor, no choreography just jumping and pointing. We have had 3-4 kids shows in the last 10 days. I would expect 1 per evening. I would not stay at this hotel again. I wished we went back to Ela Excellence which is next door. This resort could learn a lot from Ela Excellence.