Hotel in zona Musee des Beaux-Arts et Musee Marey, Beaune

We knew going in this wasn't a fancy hotel, but we weren't expecting a dump. The shower flooded the bathroom. I reported it to the man at the front desk, he said it was fine, didn't do anything about it. We arrived on a Sunday, most restaurants were closed. We asked for a recommendation to get Boeuf Bourguignon, since it's a specialty of the region, he told us to walk around and look for open restaurants. It was 95 degrees. We woke up to find a substantial amount of water had dripped out of the mini-split air conditioner. Breakfast, that was not included, was not restocked as food and beverage were used up. The only thing going for this place is the location to the Hospice, about a 5 minute walk. There are other hotels just as close if not closer.

Super friendly hosts! We arrived late but all info was relayed for a smooth check-in. Very clean rooms as well as comfortable beds. Lots of space and n the apartment. Gave good restaurant recommendations. The location is very central and perfect for walking to restaurants. Will be back for sure!

My wife and I stayed here for 2 nights on a return from Provence back to the UK. The hotel was fantastic from the facilities in the hotel, breakfast and most importantly the staff. they cannot do enough to take the hassle out of your stay from organising/recommending local restaurants to recommending local cellar tours and degustations - we would definitely come back. Rooms are well equipped, VERY clean free mini bar drinks (soft) with wifi, Netflix, amazon prime video - everything you need. Valet parking tops it all off !

I saw the great reviews here and the facility looked nice so I booked this hotel. I just got back from my stay and I am 100% sure that these reviews are fake so I want to warn others. We got to the hotel earlier than check in and our room wasn't ready which is absolutely no problem. We had planned to drop off our stuff and have lunch anyways. We get back at check in time and our room still isn't ready. They have had 3 hours notice at this point that we would be back at 3 after lunch. Then we head to the pool to wait for the room to be ready but I ask them to please let me know as soon as it is ready, as we have somewhere to be. An hour goes by and still nothing. At that point, I go back to check on things. Our room was ready, no one called us, or told us anything at all which was very frustrating. We probably would have been out there all day if I hadn't gone back to check. At this point we had to cancel our other plans because we didn't have enough time to shower and get there with the hour delay so we decide to nap. As soon as we start to nap there is an insanely loud alarm going off. This goes on for 20 minutes and the whole hotel has to evacuate. It ends up being a false alarm. I totally understand that things malfunction sometimes but the bigger issue was the staff. First off, at no point does anyone go around telling people that everything is fine, not to worry, or apologize for the inconvenience. The alarm just suddenly stops at some point. I expressed my frustration to reception between the check in process and the alarm going off but they literally did not care at all and barely gave me a sorry. At this point a normal hotel would have made some sort of commercial gesture - free breakfast, or at least try to pretend that they care at all, anything really. What's worse, I got the sense from their reactions that this alarm thing might be a regular occurrence as one of the staff muttered something that I should be grateful it wasn't at night. The next day we are going to see some wineries. We are leaving the hotel at 10:30 AM and the cleaning ladies are cleaning the room next door to us. We politely say hello and that we are leaving, we would like our room cleaned and that we would be back in the afternoon. We come back at 3:45 PM and the lady is in our room and just starting to clean it. I have no clue what she did from 10:30 AM - 3:45 PM as we were her next room to clean but I suspect she just did nothing. We are tired and just want to get in the room so we tell her it is no problem, she doesn't need to finish. We ask her to just refill the nespresso pods so that we can have coffee for the next morning. She says sure, leaves to go get them and never comes back. Another cleaning lady walks past the room and I ask her as well if we can get a refill. She says sure and that she would go grab some. Of course, she never comes back. Finally, I call the front desk. I express my disappointment again with the level of service and ask for coffee p

We picked this place because it had a restuarant a bar and was close to all the things we wanted to see nearby. First and foremost this place has amazing staff everybody is super friendly and very helpful. Charlotte especially was very helpful and she can bartend as well, quite well! We greatly appreciated her cocktail making skill and her suggestions for things to do in Beaune. Thank you! The restaurant has a decent breakfast and the rooms are adequate not the most modern but they do the job. A nice quiet highly recommended place to stay.

Arrived mid afternoon Saturday and received a friendly welcome. The room we booked was clean and tidy. The building is beautiful with a nice garden surrounded by large old trees like a real park. Behind the castle a small but heated pool. Breakfast can be bought. We didn’t test it. The bat is rather small and could be done more about. No dinner can be bought which would be a nice thing. We though tried a big plate of cheese , sausage and pate all of great taste. This together win a bottle of wine was our Sunday evening dinner in the garden. Certainly a place we will revisit.