Hotel in zona Bastion Of Hospices, Beaune

Super friendly hosts! We arrived late but all info was relayed for a smooth check-in. Very clean rooms as well as comfortable beds. Lots of space and n the apartment. Gave good restaurant recommendations. The location is very central and perfect for walking to restaurants. Will be back for sure!

This is very good hotel almost in the central heart of Beaune - nothing is more than 10 minutes walk away. Service was very friendly and efficient (with one minor exception) and the rooms were attractive and well presented. The bathroom was functional rather than luxurious. We really liked the bar and the outdoor area and great compliments to the two main bar staff who were very attentive and excellent cocktail makers (when we needed a break from the delicious Burgundy!) Compliments also to the Concierge for excellent restaurant recommendations and efficient rservations. The one area where I fee this hotel does not reach the standards expected of a hotel of this class was breakfast. We found this disappointing, adequate to get the day started but not someting to be enjoyed especially.

I saw the great reviews here and the facility looked nice so I booked this hotel. I just got back from my stay and I am 100% sure that these reviews are fake so I want to warn others. We got to the hotel earlier than check in and our room wasn't ready which is absolutely no problem. We had planned to drop off our stuff and have lunch anyways. We get back at check in time and our room still isn't ready. They have had 3 hours notice at this point that we would be back at 3 after lunch. Then we head to the pool to wait for the room to be ready but I ask them to please let me know as soon as it is ready, as we have somewhere to be. An hour goes by and still nothing. At that point, I go back to check on things. Our room was ready, no one called us, or told us anything at all which was very frustrating. We probably would have been out there all day if I hadn't gone back to check. At this point we had to cancel our other plans because we didn't have enough time to shower and get there with the hour delay so we decide to nap. As soon as we start to nap there is an insanely loud alarm going off. This goes on for 20 minutes and the whole hotel has to evacuate. It ends up being a false alarm. I totally understand that things malfunction sometimes but the bigger issue was the staff. First off, at no point does anyone go around telling people that everything is fine, not to worry, or apologize for the inconvenience. The alarm just suddenly stops at some point. I expressed my frustration to reception between the check in process and the alarm going off but they literally did not care at all and barely gave me a sorry. At this point a normal hotel would have made some sort of commercial gesture - free breakfast, or at least try to pretend that they care at all, anything really. What's worse, I got the sense from their reactions that this alarm thing might be a regular occurrence as one of the staff muttered something that I should be grateful it wasn't at night. The next day we are going to see some wineries. We are leaving the hotel at 10:30 AM and the cleaning ladies are cleaning the room next door to us. We politely say hello and that we are leaving, we would like our room cleaned and that we would be back in the afternoon. We come back at 3:45 PM and the lady is in our room and just starting to clean it. I have no clue what she did from 10:30 AM - 3:45 PM as we were her next room to clean but I suspect she just did nothing. We are tired and just want to get in the room so we tell her it is no problem, she doesn't need to finish. We ask her to just refill the nespresso pods so that we can have coffee for the next morning. She says sure, leaves to go get them and never comes back. Another cleaning lady walks past the room and I ask her as well if we can get a refill. She says sure and that she would go grab some. Of course, she never comes back. Finally, I call the front desk. I express my disappointment again with the level of service and ask for coffee p

Ottima struttura, al giusto prezzo: ambienti comuni ampi e simpaticamente arredati nello stille regionale della Borgogna; ampio giardino con parco arredato, area giochi per bimbi ed adulti, piscina, orto e fiori; parcheggio custodito con colonnine di ricarica elettrica; camere silenziose e confortevoli;colazione con prodotti locali di fattoria; buon ristorante; prossimo all'autostrada. Per me, ottima sosta rilassante nel lavoro; nonché ambiente adatto per coppie e famiglie. E' diventato il mio albergo di riferimento per i viaggi in Borgogna.

Proprio al lato dell'autostrada. Accesso facile al centro di Beaune con auto, tuttavia non a piedi. La camera è ben progettata e il letto è comodo. Ha piscina e altre strutture per bambini. Un piacevole soggiorno in generale.

The staff here are absolutely wonderful, incredibly friendly and made myself, my husband, baby and dog feel very welcome and well looked after. The garden was a wonderful place for our dog to let off some steam (although note it’s not closed off so some good recall might be needed!) and the pool was a lovely area. Given some of the other reviews I was expecting the more to be a lot more dated but our junior suite was very spacious and comfortable and worked well for us. The food in the restaurant is wonderful but is very expensive and service is slow - we got the impression that the more you spent (e.g. most expensive set menu, wine pairing etc.) the more attention you were given by the waiting staff. A two night stay here with breakfast and our dog cost us €700 which seems very expensive - whilst it was a nice place with lovely staff the value for money doesn’t quite add up.

Beware! The management of this hotel felt entitled to charging us for 2 rooms in July, 2024 (my husband and I had reserved one room for 5 days but we were charged for two after a mistaken double-booking). We were speechless when we realized that they had no intention to rectify the situation. No excuses or apologies were ever made; desk managers invoked ”management's decision” to double charge even as the second room was resold. We were visiting family in the Burgundy region. What a disappointment to see such dishonesty and how embarrassing for the region of Burgundy. Fortunately there are quaint alternatives who will not expect to show such deceit and lack of professionalism.