The BoMC resort is truly in a fantastic location and is working hard to make themselves a 5 star resort. We stayed 3 nights in the Kereru suite which had a private deck with hot tub, included breakfast and dinner, and a welcome charcuterie board and nice champagne. Although expensive on a per night stay, we thought it was probably priced about right. What could have been improved was a bit of customer service attention to detail and a major improvement on the dining. My girlfriend booked a massage on our relaxation day and when she showed up at the spa they had no record of her massage and they were full. When she called and rebooked an appointment for later in the afternoon, they still never received the booking, but were able to squeeze her in. The only laundry facility on property was down for maintenance while we stayed there (in the middle of a 3 week NZL trip), but the staff recovered and finished our laundry in the staff laundry area. My big gripe was the dining service. We stayed at BoMC during the prime holiday season where everyone brought their families. As an adult couple, I would have hoped that the 5 course dinner wouldn't have included 10-12 five year olds running around the dining area and making noise constantly. I don't have a problem with the resort hosting families, but they do have two dining rooms (one up and one down) and they could easily accommodate families in one and adults in another with minimal distractions. Easy fix. Please consider it for future guests.
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