Hotel in zona Orlando Walt Disney World Resort, Bay Lake

We visit Disney once or twice a year. Have stayed all levels Value, Mod, Delx. We travel the USA frequently and in other cities stay in 4 or 5 diamond properties (Vegas, Denver, CA resorts). For the past several years we have stayed at the Disney POFQ Moderate for 8 days. We had already booked a bounceback offer for the Yacht Club for 8 days in April 2025, so for this shorter Long-Weekend trip we tried the Yacht Club, and unfortunately when we got home, contacted our Travel Agent to cancel/switch the Yacht Club for the upcoming April trip to either Poly or POFQ. The following is why: Pros: 1. Yacht is great location for Epcot (via walking or boat) and HS (via boat). Buses not busy (only AK, DS, MK) since most guests going to other parks. With Early Entry this was GREAT and allowed us early entry where we rode Mill Falcon, Toy Story 3x in a row, etc with no more than 10 minute wait for all those rides and then also Remy with no wait since back entry before front entry guests could get there. 2. YC is a hotel not a motel, so once inside, rooms accessed via interior halls. 3. Front of House staff very nice and helpful 4. Had ”end of hall room” which meant no guest on one side so VERY quiet. However, early one morning another guest made a very loud work call right outside our door...good thing I wasn't a competitive company as I heard the entire call (smile) 5. Bath room larger than Moderate, and enough cubbies with doors to ”put away” all items and luggage for a clean room. Cons: (reasons not staying here again) 1. Had a balcony but it was unusable as it looked out at ”swampy” area with mosquitos. 2. MAIN reason we booked Deluxe was for a couch, but got a chair instead? Travel agent said ”not guaranteed” and reserved for parties of 4 or 5 (so couples don't matter? Wish she would have told us that before booking) 3. Food choices were awful for us. We don't eat beef nor chicken and eat breakfast and then one afternoon meal only. This is a place for steak eaters and those who eat late (many lounges or restaurants do not open until 5 or require reservations or mainly serve meat dishes). Even the Marketplace sandwiches were ”pre-made” so no substitutions. We literally ate a child's grill cheese in room, steak fries (not on menu but requested) and a wedge salad at a lounge, and then PB crackers we brought from home). We could have walked back to Epcot, but due to the extreme heat and humidity by the time we got back to room, just couldn't fathom that so maybe during different time of year that would be a difference. No idea what family's with kids would eat here--as even the Ice Cream Shoppe required a reservation. 4. Most staff was great, but had one negative incident with bartender in a lounge. Mid-day after park, went to lounge for cocktails and lunch (where we found fries only). Started out great and had two rounds and fries, but then another couple of parties came in. They were loud and literally brushed hair at bar over the trays wit

Ottimo servizio, buoni ricevitori, fortemente raccomandato a coloro che pianificano ogni parco Disney, hanno organizzato autobus di navetta che possono portare voi a qualsiasi parco!

Absolutely beautiful resort. We drove and arrived very late, staff was accommodating and got us to our room right away as we were very tired. Staff was top notch, room was immaculate and welcoming. Multiple pools to choose from, multiple restaurants to choose from. They offered fun family activities throughout the week that we stayed such as nightly movies, scavenger hunts, pool party, tie-dye shirts, plenty of arts and crafts to choose from for the week, so much fun! The only complaint we had was birds around the pool at the dig site kept pooping in the pool so the pool kept closing for maintenance. It was great that they kept closing to clean and re-check the pool pH it was just more annoying than anything because it had closed multiple times one day when it was 90° in very hot. Other than that everything was great! The cafeteria food was great and we also tried the three bridges restaurant which was excellent as well!

My Wife and I recently had the opportunity to stay at the Walt Disney World Swan Reserve, and overall, it was a good experience. The hotel's convenient location allowed for easy access to Epcot, and the prompt room service added to the convenience factor. We were particularly delighted with our room's excellent view of Epcot, allowing us to enjoy the fireworks display right from the comfort of our room. Although our stay was enjoyable, there was a minor issue with what looked like a (band-aid) in the hallway inside our room. However, I took the initiative to remove and dispose of it before my wife noticed. We came down to request a room change for other reasons (as I decide not to mention the prior incident).... to have a shower instead of a bathtub and to avoid a connecting room setup. The check-in representative at the front desk was exceptional, displaying a fantastic attitude and providing us with helpful assistance. Despite her diligent efforts, she was unable to accommodate our room change request, which was a disappointment. Nonetheless, I believe she should be commended for her excellent customer service. Aside from this minor setback, the property itself was well-situated and offered a pleasant ambiance. However, I did notice that the room we were assigned did not match the pictures displayed online for its corresponding category, which was a bit disappointing. Considering the overall experience, I am uncertain whether I would choose to stay at the Walt Disney World Swan Reserve again. While there were some minor inconveniences, the hotel's location and other positive aspects contributed to a generally enjoyable stay. In summary, our visit to the Walt Disney World Swan Reserve was marked by convenience, prompt service, and a great view of Epcot. Despite encountering a minor room issue and the disappointment of not getting the exact room as depicted online, the exceptional customer service from the front desk staff and other positive aspects of the property would be the only reason we would choose to possibly stay here again in future.

Nulla da eccepire, in questo resort da sogno...letteralmente, visto che veniamo catapultati nel mondo dei cartoni animati preferiti dai nostri bambini e che, per forza di cose, abbiamo imparato ad amare con loro. Le stanze tematiche sono eccezionali, curatissime in ogni minimo dettaglio. L' ambientazione, i comodi letti e gli impeccabili bagni rendono la permanenza estremamente piacevole e, penso, indimenticabile. Bellissima la piscina, utile la funicolare, gentile il personale; il ristorante a buffet e ampio e offre varietà di menu.

Ottimo hotel con ottimi servizi. Comodi i transfer anche verso e da Disney, piscine incredibili, mini club, maxi schermo in piscina dove viene proiettato un film per i bambini. Una palestra enorme con moltissimi attrezzi; il servizio complessivo invece non sempre è risultato all'altezza. Servizio colazioni caotico, nonostante la disponibilità di tavoli si viene parcheggiati sui divanetti in attesa, cosa ben poco gradita. E lo stesso avviene a cena al Ravello, sala vuota dobbiamo attendere per un tavolo.. boh.. il cibo è nella media/scarso la sera ed invece molto completo a colazione dove viene offerto un servizio buffet a € 25 a persona. Camera molto pulita ma senza vista, nella media.

The staff was very helpful in changing our accommodations to the 70s building. There is also a cafeteria which is open until 11pm. The only missing amenity is the absence of a luggage rack in the room and also remember to bring suntan lotion, as this item is often sold out in the gift shops. I did make two complaints (over the phone and at the front desk) about another guest smoking in the unit above our room. This is not the hotel's fault, but hopefully the smoking complaints are investigated as the resorts are nonsmoking except for designated areas outside.

Hotel molto bello, con corpo centrale con piani altissimi e con la monorotaia che entra dentro il corpo centrale con due strutture collegati con la struttura centrale. Abbiamo potuto fare il check-in della camera tramite applicazioni giorno prima, l’applicazione della Disney ci ha concesso di prenotare una camera a piani alti ma questo non è stato vero perché ha la consegna della camera, la camera era in un’area dell’hotel lontano dal corpo centrale e lontanissimo dalle piscine. All’interno ci sta un ristorante due fast-food non hanno la colazione, ci sono due piscine di cui bar dove si può comprare la colazione il pranzo o la cena. Vicinissimo ad ogni parco.