Disney's Polynesian Village Resort

Beautiful resort, great location. But as a Disney Travel Agent I would really struggle to recommend this hotel. Booked a weekend night here a few weeks ago. Dropped our luggage in the room, grabbed a dole whip, and headed to the parks. Arrived back at the room late and hit the pillow. We woke up the next morning to a broken shower (the handle fell off) toilet that wouldn't flush, and a tub that wouldn't drain the water stuck in it. Contacted front desk immediately and was told maintenance would come out. We wait an hour and no one showed up. Went back to the front desk and asked again what we could do; we needed a bathroom to get ready. Maintenance was no where to be found and we already gave up the first hour of our park reservations. Their advice? To use the public restroom. We arrived back at the room later to checkout and I'll spare you the rest of the drama. We went two days without a shower in the hot Florida sun with no alternative, no recourse, no apology, nothing. Instead, for $950 a night, if something goes wrong, you'll be escorted to use the public restroom. Here's a photo of my husband washing his hair in the sink. What a disaster.

We recently stayed at the Polynesian and enjoyed our time yet again! It’s been along time since we visited here, but it did not disappoint. It’s been through some room remodels and they upgrades are good. The bathrooms are much smaller than some of the others and not as functional with location of the sinks and showers. At this price point they should look to remedy that. The transportation options and close proximity to amenities are priceless, and Disney knows it. This will cost a pretty penny to stay at for Disney, with only the Grand Floridian costing more than this place. Still, I cannot say enough good things about the Polynesian. Forever one of my favorite resorts. The location, the vibe, food, drinks, pool, transportation, just stunning. If you can swing it, stay here!

This is the Hawaiian/Polynesian themed Resort on the monorail at Walt Disney World They now have Moana themed rooms. They just opened a new DVC Tower that is super nice as well. The Wailulu Bar and Grill is super delicious. The smell of the lobby is also unique as well and would like a candle of that.

We love this resort and have stayed at either the Polynesian or Grand Floridian for 8 years in a row. I would give it a perfect score, but there was one minor problem which caused a great deal of discomfort. I am 57 and cannot be exposed to sun damage like when I was young and always relax under an umbrella at pools. However, in 7 nights of staying there and all of the money we paid, we were never able to get a chair with an open umbrella. Even though all of the umbrellas were open with no one sitting under, they were all reserved with Towels and I am not one of those people who will get up early and take a spot for the entire day without using it. I like on my vacation to just find a shaded spot to enjoy their beautiful pool. However, there were none open any days. I am completely perplexed that when paying over $600/night that we cannot get an umbrella when lesser resorts have plenty of them. I know this is minor, but it will prevent me from staying here in the future, unless we can be assured that we will have one. We therefore could not enjoy the pool which was very sad.

Pros: The public spaces and rooms are extremely clean with such friendly, approachable, and knowledgeable staff. The room interiors are, of course, unique but also spacious. The food anywhere tastes very good. A big thank you for provisions for food allergy issues. Curiosities. A thousand dollar a night room does come with some expectations. I just couldn’t understand why housekeeping could not open the fresh trash liner and put them in the trash cans. I didn’t understand why there were no bathrobes. I grew tired of the dependence on my mobile phone for ordering food and opening my room door. I felt like I had to beg for straws and cup lids; although, the paper straws were adequate, but no one even offered me either one. Caution: The first day is a major adjustment. For us it was just finding food and using the mobile app. Yes, there were places available, but the wait time, the extremely crowded areas, and using the mobile phone to order is just not part of our daily routine. Additionally, all the food items available did not seem to be listed on the mobile phone.

We booked breakfast with Stitch here for my daughter and it was the absolute worst part of our 5 days in Disney World. The food was inedible, it was totally over booked, the staff were run off their feet and it cost us an absolute fortune. Do not go!