Euphoria Batumi Convention & Casino Hotel

Bad customer service Asking for cleaning 4 hours no responding. Reason given room cleam only provide after 3pm?

My wife and I stayed at the 5-star Euphoria Hotel in Batumi for three nights in April 2024. The hotel is very large with a high number of rooms, but the private outdoor area is relatively small. Upon arrival, we found the lobby to be quite crowded, with a high volume of guests, which was a bit overwhelming. After check-in, we noticed that the rooms are situated on either side of the corridor, meaning that half of the rooms have a sea view while the other half have a city view. The rooms are slightly larger than standard hotel rooms, but we noticed a slight musty smell. The hotel's common areas, such as the restaurant and pool, were also quite busy due to the large number of rooms (the outdoor pool was closed during our stay). The hotel provides HB service, and the food quality was average. I recommend avoiding the late hours at the dining area to ensure a better experience. A mall and a ****** are conveniently located next to the hotel. The hotel is a short walk from the beach, though the main city landmarks are relatively far away. Overall, Euphoria is an affordable 5-star hotel with a lively atmosphere and decent cleanliness standards. **Tip 1:** Be sure to request a sea-view room at check-in. Although we were initially promised a room change to a sea-view room once the reception was less crowded, this never happened. **Tip 2:** Our room did not come with toothpaste and a toothbrush initially, though they provided them upon request. This seems to be a common issue, so it’s something to keep in mind.

It was not satisfying at all Breakfast was very very low quality No coffee machine and only bad taste coffee No pool Bad smell room and poor service TV didn’t work and after several times of calling reception somebody came and said I can’t fix it