Homewood Hotel & Spa - Small Luxury Hotels of the World

I would like to thank the staff for everything they had done for me and my wife after I mad a awful mistake that is to embarrassing to go into ... all I can say is they literally made sure I was not going to be let down and time ruined by going above and beyond anything they needed to do to make my stay a beautiful one after my error ......the food was lovely and also everything was as it was in the pictures if not better something to see for yourself should you go ahead and book a stay .......

It was an enjoyable trip, room was nice and food was amazing too.

Fantastic stay in here. Clear, relaxing and cozy. Staff are friendly. Food is amazing. Highly recommend

Small luxury hotel 看到是SLH很放心，可是異常地不夠人手，由check in 到餐廳用餐都是等、等、等，如果不懂說英文請別來，大部分員工像大學生來打工，無法獨力解決問題。 餐廳和bar 不錯，房間非常大，需要行樓梯上一層，浴室也要上半層，泳池小，人多，有sauna 但因為來當天氣溫30度就沒有用。 電車充電也是很滑稽，弄了很久才充到電

We were really looking forward to a relaxing two day break at Homewood to celebrate a birthday. However we have left feeling disappointed and without having a true, luxury, spa getaway experience. The best things were the bed (very comfortable), breakfast (a la carte and generous), the spa pool temperatures (lovely and hot), the views of the hills, and friendly staff. However, our room had a lot of maintenance issues and bits of damage. The shower temperature tap fell off, there was a screw on the floor from a loose door knob, the sofa was scratched and stained, huge scuffs on the walls, ripped and marked leather dressing table, and a hole with electrical cables coming out where the mirror light button should’ve been. We also booked a Marvellous Room which specifies it has a separate bath and shower and we even confirmed this via email before our stay, but were given a room with a small bathroom and combined bath and shower. The afternoon tea wasn’t worth it and the dinner was okay, nothing special. It was extremely busy with day guests on Sunday, including a few baby showers and large groups dining, which meant we waited a while to check in with no one at reception, and afternoon tea service was very slow. The spa was small and by early evening the indoor loungers were full, with two couples sharing. Staff are constantly coming and going in the spa, and undertaking cleaning jobs like wiping the windows in the afternoon which ruined the peace and relaxation. We were woken at 8:15am by a lawn mower and leaf blower and tradespeople used the pool area as a cut through to the hotel - again ruining any luxury/peaceful atmosphere. It has the potential to be a great place but unfortunately it seems money has been put in the wrong places (like the outdoor cabins with private saunas) and not to elevate the experience for hotel guests.

We had a wonderful time at Homewood. Cherry, the reception staff member was incredibly helpful with the booking and was also very warm with her welcome on arrival.

A lovely hotel and a nice size. Not too big. Room was very comfortable and had everything we needed. Had a wonderful upgrade. Spa facilities were great - not just a pool and a sauna. We loved the outdoor hydrotherapy pool. We had a full body massage each, one of the best I’ve ever had. Food was delicious, very fresh and reasonably priced dinner. Excellent breakfast.

the facilities are great, the spa very enjoyable, but overall service could be improved, making the addition of service charges, that are added to the bill prior to discussion with the guest a big no-no. i ALWAYS leave a gratuity, but this is determined by me and not the venue