MPM Hotel Guinness

First time staying here and would happily return. We stayed in a studio which was spacious, with a fridge/mini bar, kettle, tea and coffee, bathrobes and slippers. The bed was a huge double and very comfy. Bathroom was dated and we had a problem with our shower which was quickly rectified after a visit to reception but there is plenty of hot water and the pressure is good. Breakfast and dinner is good with plenty of selection to keep you happy for a week, however they don't allow open back shoes (ie crocs, flip flops) in the restaurant, saw lots of people being turned away because of this. Bar area is beautiful with a huge open fire, nice to chill by in the evenings and Toto the barman is a credit to the hotel. Friendly and excellent service. The spa area is a lovely addition but obviously gets super busy late afternoon/evenings. Swimming pool, steam room, 2 saunas, a jacuzzi, roman bath and a cold plunge pool which feels incredible on tired legs after a day on the slopes. We took an afternoon off mid week and went in about 2pm, we had the place to ourselves which was lovely! If you fancy a change from the hotel food, pop up the road towards the gondola to the Alpen Italian restaurant. Amazing food and service! Not to be missed. Overall we loved our stay here and would definitely return!

We have been to the Guinness a few times and every time has been wonderful super clean with a very spacious one bed apartment at the front of the hotel with great views of the mountains. It is very close to the ski lift they also provide a shuttle us. There is a great guy who does ski rental under the hotel who is so helpful and reasonable priced. A special shout out to Toto at the bar who is so pleasant and helpful a great asset to the hotel. The rooms are really cosy and have tea and coffee making facilities and the house keeping staff are lovely especially Xaupue. Great Spa centre also

First, the good - this hotel is in an excellent location within ten minutes walk of the main gondola. It's well placed for night time and the rooms are spacious, with adequate storage. The TV had several English channels; the lighting was mixed so you could have full light or dimmed. There was only a shower but, rather annoyingly, never a spare toilet roll left, so if you ran out, you ran out! The upper area bar man was excellent in both service and manner, as was our room maid - we made a point to reward both as their attitude really did make a difference. Ski and boot storage was downstairs via the back stairs but, rather disturbingly, this area was unmanned / unlocked and immediately accessible to the street via the back doors. Hence I carried my gear back to my room each evening. Didn't use the ski shuttle as it was close enough to walk, even in ski boots. Now, the rest - it is severely lacking in maintenance and several areas are in need of attention, none more than the pool / 'spa' (used lightly) area where broken tiles and out of order machines are the theme of the day. I really would have appreciated coming off the mountain and enjoying a relaxing swim and perhaps reading, by the pool. The pool is cold and only suitable for laps, not leisure swimming and the sunbeds are pointless as the pool area is freezing and the 'lifeguard' who, when not snoring, is browsing his phone, is equally pointless. The sauna and steam room attached to the pool area are out of order; the hot tub is empty and the therapy pool luke warm with broken tiles and very sharp edges. There are, however, two reclining, tiled and heated loungers which are amazing if you can grab one (difficult in a hotel of this size). We each had a treatment but the 45 massage and the massage itself was good, but lasted just 31 minutes - we tried to contest and were just shown the time as it was - difficult to argue that you'd been sat waiting and they'd kept you waiting at the start. The rooms, as mentioned, were spacious. Bed was sufficient for the week, quite worn and soft but without any springs sticking out. However the furniture was generally quite tired and my coffee table had a rough edge along one side, as if previously fit to a wall, which I scraped my leg on. The advertised kitchenette was there, but with a lack of any pans, crockery or cutlery, impossible to use and therefore pointless. The food - in fairness, we only ate in the restaurant twice, possibly only returning a second time to see if the previous nights meal was a one-off. It wasn't. The food was repetitive and tepid. Breakfast was acceptable and there was an assortment of fruit and cheeses, but the restaurant didn't open until 7:30 am which was too late to eat, change and get to the gondola for the earliest lifts. Our room was along the front street and it was noisy during the evenings / early hours. Added to that, all the rooms open onto a central atrium and so the noise also magnifies from there. A peac

Stayed here on a family trip. Hotel is fine but I wouldn’t class it as a 4star. Plugs in room were hanging off. Food was good and had decent choices. Very close to gondola for walking. The reason for 3star is one of the nights I decided to join my family in spa area, when I got there I observed the lifeguard hiding his phone behind his leg and was taking pictures of 2 teenager girls in their swimsuits. I told the girls and left the area and also reported it at the front desk, I seen him being called to front desk as I left but when I returned the next day he was still there, if you are using the pool you need to be extra vigilant of this man as I’m sure there was plenty other pictures on his phone

This hotel is underrated. It is a five minute walk from the slopes and supermarket. The staff are very friendly. It is very clean, the house keeping is tip top. The rooms are larger than I expected. It is very family friendly. You can hire ski stuff at the hotel. The Buffett food is abundant, great variety and the dinning facilities are very homely. The large lobby with real fire is perfect to relax in after a busy day on skiing. Nice music and lots of sofas. The spa is also excellent. Pool, multiple saunas, steam room, warm pool, heated relaxing seats and cold dipping pool. Bansko town centre is a ten minute walk, its busy, plenty of pubs and eateries, its a good atmosphere on a night. This hotel literally has everything you need for a very good price. It is the best family room we have ever had, space wise and a lovely view of the mountains. Bonnie

An honest review from an English family of 4 including two teenagers aged 14 and 16. We booked through Crystal Ski who were brilliant, and I would book via them again without any hesitation. MPM Hotel Guinness was a good choice for us. We had a two bedroom apartment and it did the job just fine. One of the bedrooms had an ensuite, but the shower didn’t drain very quickly so we all just used the main bathroom. The cleaners were actually good and cleaned to a good standard every day. We had two balconies which was nice. The spa area of the hotel was underground as was nice. The lifeguard is very strict though and his lack of English made him come across aggressive. The food isn’t the best and we ended up eating out alot. Breakfast was okay and was useful for a quick bite to eat before heading to the slopes for the day. I wouldn’t book half board again if we returned. The lobby area is beautiful and the bar staff are friendly. The location is excellent and this is the main reason I would return to this hotel. You do not need a shuttle bus to get to the gondola, it takes 5 minutes max. A supermarket is a minute away which was also handy for water and snacks. It’s true they add things on to the mini bar. But for 2lev difference I wasn’t arguing as I didn’t raise it on the day so the moment had gone. Keep an eye on it though. All in all we had a good week and if they improved the food options I would have maybe given this is 5 star. I appreciate this is Bulgaria but families travelling with children would appreciate seeing a few English options. Pancakes for breakfast was the only things my teenagers ate. I hope this helps people that are reading reviews deciding if this is the place for them.