Four Points by Sheraton Bansko

nice hotel and location in the centre of old city bosphorus. Stay there for 5 days. but room services/cleaning need to improve.

Новый, чистый отель. Хороший завтрак с очень вкусными круассанами и каппучино. Спа зона также отличная, работает до 8 вечера.

This hotel could be amazing but it’s not. It looks pretty and smells great when you walk in but it’s not 4 star treatment. When you complain you get a superficial standard response but they don’t care. The Rooms are ridiculous hot! Even went you turn off the radiators, you can’t use the air con to set the room to a cooler temperature. So we’d open the window but couldn’t do this at night as it would then be freezing. Had poor nights sleep due to waking up with the heat. I also had a very noisy fridge, which kept me awake so got that turned off after first night sleep. The bed lining is very starchy and scratchy on the skin till you break it in. Breakfast is ALWAYS cold! I was there for 7 days and not once enjoyed a hot or warm cooked breakfast. We made the mistake of going to the evening meal. It says it’s a buffet but you do not have much choice. There was 3 serving trays to pick, one being rice and then a hot plate with vegetables on. The cost for this is outrageous for what it is!! Just like breakfast, it was cold. Don’t waste your money and go and eat in a restaurant in town. For the money you pay I believe you could get better at some of the 3* in Bansko. Also, even though the website says you have Mountain View’s this is not the case for all rooms. We were lucky and did but the majority of rooms do not. So again don’t pick this hotel thinking you’ll have the best views as some are onto other rooms in the hotel. The website is very misleading and I heard a few angry people complaining about this. You get tea/coffee making facilities but no milk to go with it. Also it was fruit teas, would have been nice to have breakfast tea too. However with no milk, just meant i couldn’t have a hot drink in the room. Hot chocolate sachets would have also been a nice addition. Positives- if you want to pay more you can get VIP gondola pass at the hotel. Handy in peak season but cheaper to get a taxi/mini bus up. Hotels put on shuttle bus to gondola. would be nice if in peak season if they could take you up the mountain. Especially for those who don’t have the VIP lift pass. I wasn’t told we could get these so brought my list pass like everyone else at Bansko. Only found out once I spoke to others I met on the slopes. Surely this info should be given when you check in. Location is decent. Spa/pool was nice