Sangay Spa Hotel

Un lugar cómodo y con buen servicio, para una estadía confortable

還不錯，房間比較安靜，睡覺挺舒服，後院泳池還可以，可以看到瀑布，靠近水上樂園，停車也方便，spa手法非常牛

This spot has an amazing view of a local water attraction. It is next to the public thermal pools so can be a bit noisy in the evenings up until about 9:30 (music). The food was very good, the room clean and the 2 spa hot tubs an added bonus. Try the little cafe on site too.

Enjoyed everything about this Hotel. The rooms were clean and comfortable, the breakfast was very good, the spa treatments were amazing but above all what I did enjoy the most was the excellent customer service we received. I will definitely come back.

The hotel was great in general with large comfortable rooms in a convenient location. Just a couple of minor concerns: The room safe was not user friendly and the system was not really safe. Then there were no towel rails nor hooks. The included breakfast was good and varied.

A beautiful hotel in a beautiful setting. The view out of our room featured the waterfall which was even more spectacular in the evening when it was lit up with colors. The included breakfast had a nice variety. We also enjoyed the pool and jacuzzi, which was really nice to relax. Our friend had a nice massage. The staff was friendly and helpful. My only complaint was that the safe did not work in our room. They tried to fix it, but were not able to. They offered to move our room but we were already half unpacked and the new room would not have the spectacular view. I wish they would have just replaced it.

This is hands down THE BEST HOTEL I have ever stayed at, and I don't say things like that lightly. The hotel itself is gorgeous, with a waterfall view from almost all of the rooms. I would sit outskde at night and watch the beautifully illuminated waterfall from our balcony. If you'd like to visit, the base of the waterfall is a simple one to two minute walk across the street! The beds are comfortable, and the showers are really nice. The pool is quite amazing as well, and the restaurant attached had really great food. We were even greated with a mimosa upon arrival! However, the best part about this hotel is the staff. A member in my party had a medical emergency late at night, and speaking minimal Spanish we were terrified. They quickly secured a ride to the hospital for us and helped us through the scary times. With no access to a translator at the hospital, they even sent a staff with us to help translate as best as they could, which *literally* may have been life saving. I have never met such kind people before. All in all, this hotel has had better service and views than any hotel I have stayed at before. I would recommend this place in a heartbeat to anyone looking for a great place to stay in Baños.

We visited the Sangay Spa Hotel as part of our tour around Ecuador. The hotel is conveniently located on the edge of the town next to the pretty Cascade de La Virgen. It is just a few minutes walk to the centre of the town and plenty of cafes and restaurants. The hotel itself is a mixture of old and new buildings. We stayed in the original old part of the hotel in a decent sized room complete with a very comfy bed, full bathroom, safe and a small balcony. There are obvious problems with damp in the stone walls which they obviously try to keep on top of but are struggling with. Purified water was provided daily, however I don’t think the container and glasses were replaced every day so would buy bottled if you have a delicate stomach. There is a tv in the room but the channels are all Spanish and reception is poor due to the location in the valley. The breakfast was very good with a decent selection of options, all fresh and regularly topped up. The facilities are good with an adult and children’s pool available from 2pm-9pm Monday to Friday and a 10am-9pm Saturday to Sunday, although this does not appear to apply to some people and management do not regulate it. There were families in the pool at 6:30 in the morning when we were there and they were very noisy. Pointless having specific times if it’s not regulated. Weekends get very busy. The Ecuadorians are lovely people but are not quiet at any time of the day. Take this into account when you book this hotel as the thermal spa over the road from the hotel opens early and gets noisy and car alarms regularly go off. Don’t be surprised either if you get the soldiers running past, chanting at 5:20am. The spa pools were free in the hotel and were pleasant to use. Try to get in there when it’s quiet. Notices about it being a relaxation area and asking people to be quiet do not apply yet again. We did not try the massages so cannot verify how good they are. The hotel was spotlessly clean, however the cleaners were a little too keen some mornings and would be knocking on the door before 9am to get in. The laundry service was efficient but everything appears to go in a dryer, so beware if you don’t want your jeans shrinking or your Lycra damaging. On the whole it is a pleasant hotel and staff are very friendly and helpful, but if you want peace and quiet bring earplugs.