Sagamore Pendry Baltimore

Located in calm and safety area. With lot of very good restaurants

The room was beautiful and comfortable. I had a great view of the water and pier where I could see some shops and do people watching. The staff was very friendly and anxious to please. I kind of felt like royalty because the staff responded quickly to any of my requests.

From arrival to departure, this hotel is the ABSOLUTE finest! They are attentive, friendly and welcoming. Beautiful rooms, excellent dining, and great accommodations. Thank you!!!

What an amazing weekend at the Sagamore Hotel! We were there for a wedding, and stayed the weekend. Things did not get off to a great start because we had to make our reservation three times. The third time was the charm when Michael Curry handled our reservation. For some reason, they lost folk's reservation for the wedding party, so we had to rebook. On the day of check-in, they charged more than the promised group rate. Once brought to their attention they corrected it. Going forward the service was excellent. It was a hospitality organization whose focus was to please its customers. From management to valet they exceeded my expectations. If you are planning a wedding, it is the perfect venue with the wow factor. The food at the reception was delicious. We had steak with a crab cake served with mashed potatoes, baby carrots, and string beans. All the staff were professional yet friendly and the food and beverages were brought out to each table in a timely manner. Our double bedroom was on the smaller side and was dimly light. However, it was nice and very clean. By the time we returned from breakfast t, our room was cleaned and linens changed. Some of the most memorable staff that made our stay joyous were Nicohla (Manager), Michael Curry (Manager) Dakota (Valet) ("spelled like the State" lol), and Damien (Valet). However, the staff members that I came in contact with provided top-notch customer service.

While I was there for a work trip, I am planning when I can come back with my husband for a fun weekend. Everything about the hotel was beautiful, relaxing and felt luxurious. The location on the water and with local small bars and shops was lovely and quaint. The staff was friendly and helpful. And I don't remember the last time I slept that well. For many of us who live in the area we could not stop commenting on how we had not been to Baltimore in a while and had enjoyed it in years past since there is a lot to do there, and based on this trip, plan to come back again soon. Appreciate Pendry being a part of making Baltimore a lovely destination once again.

Amazing atmosphere and staff! The attention to detail is not lost on anyone working here. From the moment you arrive you are treated with 5-star service.

I recently stayed at the Sagamore Pendry and unfortunately, our experience did not meet the high expectations that come with a five-star property. While there were a few positives, the overall management of the hotel appeared to fall short in several key areas. Upon arrival, valet parking was significantly delayed. There was no staff available to assist us, and we waited for quite some time without any acknowledgment or apology. This lack of service set a concerning tone for the rest of our stay. We were pleased to receive an upgrade to a water-view room, which we appreciated. However, the pool area was overcrowded with a loud and rowdy group of people who seemed to have purchased day passes. It was clear that there was little to no management oversight to maintain a relaxing environment for hotel guests. At one point, I overheard staff calling security, but when security arrived, they didn’t address the group’s behavior. When we checked in, there was no explanation of the hotel’s amenities, leaving us to figure things out on our own. The welcome cocktail was also disappointing. Instead of a prepared drink, we had to serve ourselves from a dispenser and then take it to the bar to have whiskey added. This felt very misleading and far from the luxury experience we anticipated. We also requested turndown service before dinner, as we needed extra linens and an ice bucket. Unfortunately, this was never completed. When I followed up later, I was told that the “cart was put away” and the attendant had already left for the night. While the items were eventually brought to us, the service was well below what we expected from a hotel of this caliber. I attempted to reach out to the hotel management via email and phone to express my concerns directly, but unfortunately, I never received a response to either. This lack of communication only further diminished our overall experience. While I understand that hospitality can be challenging, I believe these issues reflect management failures rather than the efforts of individual staff members. The employees we encountered were working hard but appeared to lack the support and guidance necessary to provide the high level of service typically associated with a five-star hotel. I hope the Sagamore Pendry takes this feedback seriously and works to address these concerns for future guests.

Amenities were plentiful. Furniture, Lighting, Bedding & linens exceptional. Shower fantastic. Service above par.

My spouse and I stayed her to celebrate our anniversary. It was a great experience with friendly staff and beautiful room. The food was delicious and the drinks well made. We will definitely stay here in the future.